Facilities Coordinator

At P.F. Chang’s, we take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience while delivering meaningful value for our guests, Team Members, and shareholders.

Our vision is to be the most admired Pan-Asian restaurant company in the world.

We are seeking an experienced Facilities Coordinator to join our Accounting team at our Global Support Center in Scottsdale, Arizona.

• Monitor Service Channel work orders, proposals, invoices, and other activity
• identify exceptions and take corrective action
• Review and process NTE adjustments, IVR exceptions, work-order status corrections, and related workflow issues
• Create, update, and close work orders and ensure system information is accurate and complete
• Monitor aging work orders and proposals and follow up with restaurants, vendors, and management as needed
• Maintain Service Channel user access, permissions, restaurant information, vendor information, and other system data
• Provide first-level Service Channel support to restaurant operators, vendors, Facilities, Accounting, IT, and other users
• Partner with Accounts Payable and vendors to research invoice discrepancies, resolve billing exceptions, and support timely invoice processing
• Work with Facilities, Accounting, Operations, and IT to improve Service Channel workflows, system functionality, and data accuracy
• Prepare recurring and ad hoc reporting related to work orders, aging, NTE activity, proposals, invoices, vendors, and restaurant activity
• Provide Service Channel training and guidance to restaurant operators, vendors, and new team members
• Support Facilities projects, including restaurant openings, remodels, and other initiatives
• Perform other duties and projects as assigned

• Associate or bachelor’s degree in business, accounting, facilities management, or a related field preferred
• equivalent experience may be considered.
• Two or more years of relevant experience in facilities coordination, system administration, accounts payable, restaurant operations, or a related function preferred.
• Experience with Service Channel or another facilities/work-order management system preferred.
• Basic understanding of facilities, accounts payable, and invoice processing.
• Proficiency in Microsoft Excel, Outlook, Word, and similar business applications.
• Strong attention to detail, organization, problem-solving, and time-management skills.
• Ability to manage multiple priorities in a high-volume environment.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate effectively with restaurant operators, vendors, and corporate teams.

This is primarily an office-based position located at the P.F. Chang’s Global Support Center in Scottsdale, Arizona 85255. Candidates must currently reside in the greater Phoenix area and live within a reasonable commuting distance of the office.

• Passion — We bring energy, heart, and purpose to every plate, and every guest, every time.
• Respect — We treat our Team Members and guests as we want to be treated.
• Innovation — We remain curious, aspirational, and forward-thinking.
• Discipline — We hold ourselves accountable to high standards and consistently deliver on our commitments.
• Excellence — We strive for perfection and aim higher in everything we do.

• Comprehensive Benefits:
  Medical, dental, vision and 401(K) starting on the 1st of the month following the hire date.
• Paid Vacation and Sick Time: 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
• Paid Holidays: 12 company-selected holidays plus 2 floating holidays per year.
• Competitive Pay &
  
  Performance Incentives:
  
  Annual bonuses based on Company performance.
• Professional Development:
  Tuition…