Collections Specialist

Job Type: Full-time, Hybrid - Candidates should reside within the Phoenix metropolitan area and be available to work onsite at least 3 days a week

Work Schedule: Monday – Friday, 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM

Pay Range: $26/hr – $28/hr

Job Description:

We are seeking a driven and detail oriented Collections Specialist to join our client's team in Scottsdale, AZ. This position is responsible for managing a portfolio of business to business (B2B) accounts, collecting outstanding receivables, researching account discrepancies, and maintaining strong customer relationships. The ideal candidate will have experience in B2B collections, strong Excel skills, and hands on experience working within an ERP system.

Experience handling foreign currency transactions is a plus.

Key Responsibilities:

• Manage and collect on a portfolio of B2B customer accounts.
• Contact customers regarding past due balances via phone and email while maintaining positive business relationships.
• Review aging reports and prioritize collection activities to reduce outstanding receivables.
• Research and resolve payment discrepancies, disputes, short pays, and unapplied cash.
• Reconcile customer accounts and maintain accurate account records.
• Collaborate with internal departments to resolve billing and payment related issues.
• Document collection activity and customer communications within the ERP system.
• Assist with cash application and accounts receivable processes as needed.
• Prepare collections and aging reports for management review.
• Support month end close activities related to accounts receivable.
• Perform other duties as assigned.

Qualifications:

• 4+ years of recent B2B collections experience.
• Strong understanding of accounts receivable, collections, and account reconciliation processes.
• Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Experience working within an ERP system.
• Experience working with foreign currency transactions is a plus.
• Excellent communication, negotiation, and customer service skills.
• Strong attention to detail and problem solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast paced environment.
• High school diploma or equivalent required; additional accounting or finance education is a plus.