Warranty Administrator

Bolte Homes is a residential construction company based in Scottsdale, Arizona. Our projects include custom homes, semi-custom homes, single-family attached homes, and multi-family homes.

We’re seeking a Full-Time Warranty Coordinator/ Administrator to join our team. To be successful in this role you must be organized with excellent follow-up habits and able to manage a timeline-based workflow. Responsible for all aspects of the warranty/service process, including but not limited to: construction issue diagnosis, customer service, client and trade scheduling, problem solving, budget management, conflict resolution, clear and concise communication.

• Respond to all incoming warranty requests by following standard procedures set.
• Trouble-shoot construction-related issues, explain details of the warranty, and coordinate schedules of parties involved.
• Schedule inspections with homeowners, assess routine warranty claims, and complete all service requests.
• Maintain detailed Warranty Report.
• Document all warranty-related communication.
• First responder to all contacts and incoming service requests (email, phone, walk-ins)
• Clarify any questionable requests through Homeowner. Verify accuracy of submitted Homeowner info.
• Verify correct Trade being sent requests. Distribute request to appropriate Warranty Rep and/or Trade Set Warranty Rep appointments.
• Confirm appointments.
• Follow up with Homeowners, Warranty Reps and Trades as necessary before and after appointments.
• Confirm work done or further commitments are needed. Take action as seen fit.
• Document all significant info, actions, responses, promises, etc. so others can understand current status of all requests.
• Process or pass on requests from field warranty reps regarding trades, billing, scheduling, changes, etc.
• Create Service Orders in 2-10 Home Buyers Warranty program.
• Update/maintain lists of which Trades are contracted where and their Service contact names and numbers.
• This is a front desk position, you will be the first face visitors see when stepping inside. Must be personable, upbeat and organized.
• Answer all incoming calls and route accordingly.

Bolte Homes is an Equal Opportunity Employer and offers a competitive compensation package including 401(k) with company matching, Medical, Dental & Vision insurance benefits.