Caretaker’s Cottage Coordinator

The Caretakers Cottage Coordinator provides administrative customer service and operational support at the Caretakers Cottage for residents This role serves as a primary point of contact for residents guests and service providers supports daily HOA operations and contributes to a professional organized and welcoming community environment.

• Serve as the first point of contact by greeting residents guests and service providers and providing assistance as appropriate
• Respond to resident inquiries and direct concerns to the appropriate HOA management team or service provider
• Answer incoming telephone calls and manage correspondence in a timely courteous and professional manner
• Maintain and update resident directories and related records
• Support new resident onboarding by providing information on community amenities policies and HOA procedures
• Receive log secure and distribute packages mail and special deliveries
• Notify residents promptly of receipt
• Coordinate delivery and pickup of flowers specialty items wine and similar resident services
• Manage dry cleaning pickup and return services according to established procedures
• Accept and manage USPS and larger deliveries
• Assist residents with mail related requests including redirection inquiries
• Coordinate and authorize gate access for approved guests vendors and contractors in accordance with HOA policies
• Maintain cleanliness organization and functionality of the Caretakers Cottage office areas and mailroom
• Oversee trash and recycling removal and coordinate with vendors as needed
• Communicate resident concerns maintenance requests and operational issues to HOA management in a timely manner
• Support HOA management with administrative tasks recordkeeping and coordination of services
• Attend required meetings trainings and community briefings
• Maintain working knowledge of HOA policies procedures and community updates
• Perform other duties as assigned within the scope of the role

• Ability to work a weekend schedule
• High school diploma or equivalent
• Basic proficiency in computer applications email word processing and spreadsheets
• Strong verbal and written communication skills with a professional demeanor
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast paced customer facing environment
• Minimum of one 1 year of administrative customer service or office support experience preferred

• Lifting Ability to lift carry and move packages mail and materials weighing up to 40 pounds on an occasional basis
• Mobility Frequent movement throughout the Caretakers Cottage including walking between office reception and mailroom areas
• Occasional bending reaching and light physical activity required to manage deliveries and maintain work spaces
• Working Conditions Primarily performed onsite at the Caretakers Cottage in a resident facing office environment May include intermittent exposure to outdoor weather conditions eg receiving deliveries or assisting residents and varying noise levels
• Personal Protective Gear No specialized personal protective equipment required for this position; standard office safety practices apply
• Extended Sitting or Standing Ability to sit or stand for extended periods throughout the workday while performing administrative and front desk responsibilities
• Manual Dexterity Frequent use of hands and fingers for typing data entry phone use and operation of office equipment and mobile devices
• Driving Driving is not a primary function of this role; however the ability to operate a vehicle may be required on an occasional basis to support community needs if applicable Please note We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status

We are committed to creating an inclusive and accessible work environment If you require reasonable accommodation in performing the job duties as described in the job description discuss with your manager

• Support Programs Employee Assistance Program EAP and Calm Health
• As a part time employee you may be eligible to accrue paid sick leave in accordance with applicable state and local laws
• 401k with Company Match Automatic enrollment with a 30 match on the first 10 of contributions
• Competitive pay depending on experience
• Part time flexible schedule
• Most importantly a caring team who is dedicated to your success