Mail Services Clerk

Overview

Mail Service Clerk

Location
:
Scottsdale, AZ (Onsite)

Schedule: Mon - Frid 8:00 am - 4:30 pm (MST)

Hourly Wage: $18 - $20 / hour

Build Your Career With Purpose at CCMSI
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

We're looking for a dependable and organized Mail Services Clerk to support our office and Workers' Compensation team. In this on-site role, you'll help keep daily operations running smoothly by processing and distributing mail, scanning and indexing documents, monitoring fax queues, updating claim files, and providing administrative support to claim associates. This position is ideal for someone who enjoys staying organized, working with details, and supporting a collaborative team environment.

• Process and distribute incoming and outgoing mail, packages, and correspondence.
• Scan, index, and attach documents to electronic claim files.
• Monitor fax queues and route documents to appropriate team members.
• Provide administrative support to Workers' Compensation claim associate teams.
• Maintain accurate shipping, postage, and departmental records.
• Assist with claim file maintenance and document workflows.
• Prioritize tasks and ensure timely, accurate completion of assigned work.
• Provide excellent internal customer service while supporting a collaborative team environment.
• Monitor and Distribute Branch Offices Fax Folder's Daily

• Excellent verbal and written communication skills.
• Ability to set priorities, manage multiple tasks, and meet performance goals.
• Ability to thrive in a fast-paced, changing environment.
• Strong attention to detail, organization, and time management skills.
• Self-motivated with the ability to work independently and with minimal supervision.
• Flexible, accurate, and proactive in problem-solving.
• Ability to maintain confidentiality and exercise discretion.
• Reliable attendance during established business hours.
• Strong customer service focus with responsiveness to internal and external clients.

• Bilingual (Spanish) proficiency- highly valued for communication with claimants, employers, or vendors, but not required.
• Knowledge of lower-level claim handling responsibilities.
• Computer Skills- Proficient in Microsoft Office & Proficient typing skills

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)+ 10 paid holidays in your first year
• Comprehensive benefits
  :
  Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans
  : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth
  :
  Internal training and advancement opportunities
• Culture
  : A supportive, team-based work environment

At CCMSI, great workers stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
  
  Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers…