Sales Support Specialist

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Dental insurance

Job Type: Full-Time
Work Arrangement:
Hybrid
Compensation: $20.00–$23.00 per hour

Reports To:

Senior Sales & Provider Relations Specialist

We are seeking a highly organized, detail-oriented, and collaborative Sales Support Specialist to join our growing team. This position provides administrative, operational, and coordination support to the sales and provider relations functions, helping ensure that our sales team and provider partners have the information, resources, and support needed to operate effectively.

The Sales Support Specialist will work closely with the Senior Sales & Provider Relations Specialist, sales leadership, provider offices, and internal teams to support provider onboarding, insurance and copay assistance processes, account maintenance, sales resources, and other commercial initiatives.

The ideal candidate is proactive, organized, and comfortable managing multiple priorities in a fast-paced healthcare environment. This individual should have strong attention to detail, excellent communication skills, and the ability to build positive working relationships with internal and external stakeholders.

• Provide day-to-day administrative and operational support to the sales team and Senior Sales & Provider Relations Specialist.
• Assist with maintaining accurate sales-related information, account records, spreadsheets, reports, and tracking tools.
• Support the preparation, organization, and distribution of sales materials and resources.
• Assist with sales initiatives, projects, presentations, and other commercial activities.
• Coordinate follow-up items and help ensure sales-related tasks are completed accurately and within established timelines.
• Assist with maintaining organized sales documentation and account information.

• Assist with copay assistance program setup.
• Gather and verify information required for copay assistance enrollment and related processes.
• Assist with insurance updates, ensuring patient and account information is current and accurate.
• Review information for completeness and identify missing or inconsistent data.
• Coordinate with internal teams to resolve discrepancies or obtain outstanding information.
• Maintain accurate documentation and tracking related to assigned activities.

• Perform accurate data entry and maintain records across multiple systems.
• Assist with monitoring work queues, spreadsheets, reports, and other operational tracking tools.
• Maintain organized documentation and ensure information is updated in a timely manner.
• Follow established workflows, policies, procedures, and compliance requirements.
• Handle sensitive patient, provider, insurance, and business information with professionalism and discretion.
• Assist with special projects and other responsibilities as assigned.

• High school diploma or equivalent required.
• 1–3 years of experience in healthcare administration, sales support, customer service, medical office administration, insurance, specialty pharmacy, infusion services, or related field preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Comfortable working with Microsoft Office, particularly Excel, Word, and Outlook.
• Ability to learn new software systems and processes quickly.
• Ability to work independently while also collaborating effectively with a team.
• Strong problem-solving and follow-through skills.
• Professional and customer-service-oriented approach when communicating with provider…