Member Services Associate

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• Employee discounts
• Opportunity for advancement
• Training & development
• Company parties

Ready to join a world-class firearms training facility in the heart of North Scottsdale? United Defense Tactical (UDT) at 4848 E Cactus Rd, Ste 210, Scottsdale, AZ 85254 is hiring a Member Services Associate to deliver exceptional customer service, keep our cutting-edge facility running smoothly, and champion our mission of empowering civilians, military, and law enforcement through reality-based tactical training. If you’re organized, upbeat, and thrive in a fast-paced environment, this is your shot to make an impact!

• Customer Service:
  Greet every visitor—whether in person, by phone, or email with warmth and positivity, handling inquiries, complaints, and requests while living our “Serve selflessly with the highest integrity” value.
• Receptionist Duties:
  Own the front desk, directing customers to training areas, managing check‑ins/outs, and keeping the space clean, organized, and ready for action.
• Administrative/Clerical:
  Keep us on track by updating customer records, processing reservations and billing with precision, and tackling tasks like scanning and filing.
• Education/Training Support:
  Welcome a diverse crowd—civilians to pros—to our state‑of‑the‑art facility, answering questions about handgun, rifle, and shotgun programs to ignite their training journey.
• Fitness Mindset:
  Bring high energy and enthusiasm, like a fitness coach, to a tactical setting, empowering customers to build skills and confidence as they defend themselves.

• Welcome customers and guide them to the right department or person.
• Answer calls and emails promptly and professionally.
• Keep the front desk area tidy, stocked, and organized.
• Process inquiries, resolve issues, and elevate when needed.
• Check customers in/out, ensuring accurate reservations and billing.
  
  Maintain and up‑date customer records in our database.
• Coordinate with team members to meet customer needs seamlessly.
• Handle clerical tasks (photocopying, scanning, filing) with care.
• Uphold UDT policies and a professional demeanor at all times.

• High school diploma or equivalent.
• 1-2 years of customer service or receptionist experience—think gym desks, tactical ranges, or busy offices.
• Top‑note communication and multitasking skills for a bustling environment.
• Comfort with Canva, Go High Level, Meta, Microsoft Office/Google Suite and office tools (computer, scanner, etc.).
• A positive, proactive attitude—bonus if you’re passionate about firearms or self‑defense!
• Availability for 8‑hour shifts, including evenings and weekends (flexible scheduling offered).

• Competitive Pay: $18.50-$23.00/hour—standout wages in Scottsdale’s 85254 market.
• Perks:
  Score employee discounts on firearms training and gear, hands‑on skill development in tactical self‑defense, flexible scheduling, networking with tactical pros, and a tight‑knit team spirit.
• Mission‑Driven:
  Join a team dedicated to empowerment, living values like “Don’t make excuses, make it happen” and “UDT is a synonym for world‑class—operate like it.”

United Defense Tactical is a premier firearms training facility committed to equipping people with the skills and confidence to handle real‑world threats. Located at 4848 E Cactus Rd, our Scottsdale hub offers top‑tier programs, advanced equipment, and a passion for excellence in customer service.

Empowerment through tactical training—delivering the most comprehensive, reality‑based experience to civilians, military, and law enforcement.

• Don’t make excuses, make it happen.
• Serve selflessly with the highest integrity.
• Show up with…