Customer Relations Administrator

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Relations Administrator. As a Customer Relations Administrator you will be responsible for assisting customers seeking to liquidate or take distributions from their holdings of precious metals. This is a dynamic role that requires excellent communication skills, strong follow-up, and a passion for helping customers achieve their goals.

Duties:
· Contact customers by phone to verify information for distributions or liquidations.
· Use systems to access the customer's account to verify metals details.
· Obtain liquidation bids when necessary.
· Communicate with other departments required to complete distribution processes.
· Create necessary invoices for transactions.
· Email forms to the customer through Docu Sign.
· Addressing customer questions or concerns and walking them through the process.
· Maintain all liquidation or distribution information in an Excel spreadsheet.
· Prepare and submit relevant electronic paperwork to facilitate the sale of assets.

Skills and

Qualifications:

· Ability to manage a high volume of “In Process” transactions.
· Basic competency in Excel and ability to learn internal and external systems to facilitate transactions.
· Exceptional attention to detail and customer service attitude.
· Impeccable work ethic and communications skills (bother verbally and in writing).
· Must be a self-starter with the ability to multitask.
· Excellent follow-up and organizational skills.
· Ability to prioritize competing tasks in a fast-paced, dynamic corporate environment.