Patient Intake Specialist

We are looking for someone passionate about helping people make life changing decisions, who is driven to contribute to a fast growing Inc-5,000 concierge physical medicine company.

Your days will be spent on the phone, talking to people about physical pain, failed treatments elsewhere, and helping them understand how our treatment approach and results justify them considering going outside of insurance-based care.

If you like clear goals, and talking to people all day, keep reading. If you’re uncomfortable with phones, accountability, or being measured, this will not be a fit.

This is a high-conversation, high-impact role where your performance is tracked and your work directly determines whether someone takes action on their health or stays stuck.

We help active adults who refuse to slow down because of pain
… hikers, golfers, pickleball players, parents, and lifelong movers who want to stay strong without pills, injections, or surgery
.

If you relate to highly active people, or have a history with not being able to find solutions in healthcare for physical pain, these would be strong relational points.

Most people you’ll speak with have already tried:

• Traditional physical therapy
• Medications or injections
• “Managing it” or being told it’s just their age

They’re skeptical. They’re frustrated. And they’re looking for clarity.

Your role is to help them decide confidently and honestly whether our clinic is the right next step.

As an Intake Specialist / Client Care Coordinator
, your job is to turn inbound interest into booked Discovery Visits by having real, empathetic conversations that lead to action.

You’ll spend most of your day:

• On the phone
• Following a clear process
• Working toward specific daily and weekly booking targets

If you enjoy a fast paced environment, and want to work in a place where improving your numbers means improving your impact, you’ll thrive here.

• Holding 15–20 minute phone conversations with potential patients using our proven framework
• Making 60–100 outbound dials per day with energy and purpose
• Listening for emotional drivers like independence, confidence, and identity
• Booking 50%+ of qualified leads into Discovery Visits
• Protecting a 90%+ show rate by setting expectations and generating clarity
• Accurately tracking conversations, outcomes, and next steps in our CRM
• Running follow-up and reactivation campaigns for past leads and patients
• Collaborating daily with clinicians and front desk to ensure seamless handoffs
• Meeting some clients in person to discuss options, logistics, and next steps

This role is a great fit if:

• You enjoy talking to people, even on your 80th call of the day
• You like being able to have a variety of conversations and guiding people to the next logical step.
• You have high resilience and can keep a positive and engaging voice, even when leaving your 50th voicemail of the day.
• You’re emotionally intelligent and calm when people are anxious or skeptical
• You believe in living an active lifestyle and believe everyone deserves a chance at that.
• You have direct experience with yourself or family members not getting good care in insurance based care (strong relational point).
• You like sales because it’s about helping people take action
  , not pressuring them
• You enjoy tracking progress and you are HUNGRY to get better every day.

This role is not a fit if:

• You want a low-call, behind-the-scenes admin job
• You dislike metrics, feedback, or accountability
• You’re uncomfortable discussing money or next steps clearly

We’re The Doctors of Physical Therapy (DPT), a fast-growing INC-5000 concierge physical therapy and regenerative medicine clinic serving active adults who want real solutions, not temporary fixes.

We operate differently:

• Cash-based care
• Root-cause thinking

Most of our patients come to us after 3–5 failed attempts elsewhere.

The conversation you have with them is often the first time they feel heard and hopeful
.

• Growth :
  We seek feedback and improve constantly
• Right vs Easy :
  We do what’s right, even when it’s harder
• Accountability :
  We own our outcomes
• Experien…