Business Operations Manager - Identity Risk

Overview

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

The Business Operations Manager fulfills a critical role in the Payments and Identity Risk business by aggregating information and data for capacity management, quarterly and annual planning, and recurring customer engagement documentation. This role serves a key thought partner for the executive leadership of our business.

• Fosters a culture of continuous improvements, financial prudence, and operational agility.
• Ensures operational excellence, contributing to the company’s strategic objectives and overall growth in a competitive environment.
• Tackles hard, ambiguous questions with rigor and independence, owning projects from problem definition to final recommendation.
• Drives strategic decisions by crisply diagnosing a problem space, evaluating potential strategic responses, and outlining coherent actions and key tradeoffs.
• Prepares business updates and assists in follow-up and resolution for specific projects and their impact on company-wide priorities.
• Partners closely with teams across functions to influence their direction and ensure alignment with strategic objectives.
• Presents findings and recommendations to audiences at all levels, including senior leadership, in a clear and concise manner.
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

• Education and/or experience typically obtained through completion of a bachelor's degree.
• 5+ years of relevant experience.
• Experience with Planview or similar (Clarity, SPM, EPPM, etc.) with focus on demand planning, resource allocation, cost center management, and data hygiene.
• Strong hypothesis-driven problem solving using both quantitative and qualitative approaches.
• Proven track record of collaboration, with experience working well across diverse teams and with external partners.
• Curiosity about markets, competition, and strategy, including how companies build durable competitive advantages.
• Excellent storytelling and executive influence skills (written memos / slide presentations / verbal communications), with the ability to synthesize complex insights into clear, actionable recommendations for senior leadership.

• Previous experience in consulting, especially in strategy or operations roles.
• Knowledge of the banking, payments, and/or fintech industry, with an understanding of market dynamics and industry trends.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.

Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic…