Specialist, Process Mgmt (Underwriting Assistant - Contract Surety

Underwriting Assistant

If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

In addition to core billing responsibilities, our underwriting assistants currently support underwriters in the following ways:

• Securing general indemnity agreements via Docu Sign
• Entering account financial statements (as-given only)
• Entering and monitoring work-in-progress (WIP) reports to identify close-out opportunities
• Supporting class code and rate clarification
• Performing internal compliance checks at the agency, account, and bond levels
• Initial account setup across all required systems
• Managing and responding to job status and bond inquiries

Experience in the West/Northwest Territory (US) preferred.

Experience with reverse flow operations preferred.

* This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT extension program*

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Job Description Summary

Are you process focused and detail oriented? Do you thrive in a busy, engaging work environment? If so, we want to know more about you! As a specialist, you'll work on complex business and/or system process analysis, design, implementation and operations. We'll count on you to competently analyze existing processes, procedures and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification or discontinuance.

In addition, you'll have opportunities to create process change by integrating new processes with existing ones.

Job Description

Key responsibilities:

• Designs, develops, customizes, documents, deploys, maintains and updates business and system processes and procedures.
• Performs day-to-day operations of business and systems processes, including the operation of process-related tools. Facilitates key process events and fulfills customer requests and process deliverables through all phases of the process lifecycle.
• Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continues process improvements. Identifies, facilitates, markets and implements new and creative business process redesigns.
• Performs process evaluations and develops recommendations utilizing benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business process.
• Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources. Facilitates ongoing process design activities for a given set of customers or organization as a team member and advisor.
• Works and consults with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives. Monitors and manages process design project plans.
• Serves as subject matter expert on project team involved with development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities. Facilitates post-implementation and conformance reviews for complex processes to ensure conformance to process requirements.
• Maintains and operates moderately complex process designs, operational and measurement tools and methods to improve business and/or system processes.
• Mentors, educates and trains others on the use of process design techniques, methods and tools.
• Maintains collaborative relationships with vendors, partners and suppliers to support customer plans. Facilitates service evaluations regarding outside consulting service vendors.
• Coordinates activities for a process project team and helps monitor project…