Provider Account Manager

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Full Time Scottsdale, AZ, US 1 Attachments

30+ days ago Requisition

Position Title:
Provider Account Manager

Reports To:
Regional VP, Market Development

Division: QP-EHNAZ-110101-01 - CORPORATE QP-EHNAZ

Classification:
Exempt

Places of Work:
Field - AZ

Revision Date:
July 10, 2026

Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income.

Through its supplemental care management services and proprietary technology platform, Care Empower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly.

In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.

The Provider Account Manager (PAM) is an Arizona market-based position and is responsible for Recruitment & Contracting;
Account relationship management/retention; and Performance Management of providers/practices with less than 2000 members.

Recruitment & Sales

• Lead generation and recruitment and finalize contracting and enrollment process
• Develop and present business value proposition to practices to include physicians, practice staff, and other key stakeholders as needed.
• Pipeline management to move provider practices/hospitals/clinics to execution
  • Prospect new providers for recruitment/growth
  • Conduct local market research to ensure strong understanding of market needs and identification of prospects
• Secure provider signatures to enroll practices and ensure completion of all onboarding documentation.
• Manage payer addendum opportunities to drive membership density among Equality Health Network participating practices
• Participate and actively engage in provider/community events
• Maintain CRM (Salesforce) account information and activities of assigned practice groups: practice profile, key practice contacts, document meeting events & communication, etc.

• Serve as primary contact and relationship manager for ongoing communication with all assigned accounts, ensuring trust, engagement, and customer satisfaction
• Welcome and onboard new practice group(s) into the EQH network & model: EQH welcome presentation, practice transformation training, and support expectations
• Schedule, lead, and manage recurring business and clinical operational touchpoints
  • Monitor provider usage of Care Empower and provide ongoing coaching of proper usage of Care Empower (Worklists, Chart Prep Tool, etc.)
• Facilitate support for initial and supplemental training with appropriate centralized teams for the following:
  • Care Empower (CE)
  • ECIP incentive program
• Management of roster reconciliation, opt-ins and renewals
• Manage provider documentation requests from payer.
• Review, address and process terminations from practices as needed
• Triage, address, and resolve provider inquiries and concerns promptly to sustain positive partnerships

Lead and…