Centralized Business Manager; Build to Rent); Hybrid; Phoenix, AZ

Position: Centralized Business Manager (Build to Rent)(Hybrid) - Phoenix, AZ
We're excited to announce a Centralized Business Manager (Build to Rent) position available in Phoenix, AZ! We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey of empowerment and engagement.

Featured Perks & Benefits to Keep You Inspired Medical plans with choices to fit your needs

Dental and Vision insurance options

Health Savings Account (HSA) with employer contribution

Financial security benefits including 401k Plan with company match

Optional life insurance +addl voluntary life Optional short-term disability +options for long-term disability

Wait, we've got more!!!

Supplemental life insurance with critical health insurance and accident insurance

Vacation program accruing immediately upon hire

Sick time when you need itPaid holidays + floating holidays to celebrate those special times

Company-sponsored wellness initiatives

Continuous education with development programs and more!

Here are some responsibilities for the potential Centralized Business Manager:

Account Management and Rent Collections Utilize software to manage accounts, rent collections, and resident notices, ensuring accuracy and timeliness.

Notices include but are not limited to:5-Day Notices, 10-Day Notices, Immediate Eviction Notices, Eviction Notices, Legal Notices, Small Balances, Renewals Renewals Management Implement and track renewals once approved by Manager.

Generate monthly renewal spreadsheets from after Yieldstar approval.

Generate renewal letters.

Initiate Yardi to email out and post on portal.

Send to AAA to certify mail

Call each resident to discuss renewal options via business number on Microsoft teams.

Monitor renewal progress and update renewal tracker throughout the month.

New Lease/Move-In Processing File Meets Audit Compliance Screening, POI, y, ESAs, Pet Screening Demographics Managing  the Moved Dashboard Applicant met all requirements prior to taking possession

All charges applied correctly

Concessions applied correctly

All funds are paid before taking possession

Move-Out Inspections and Deposit Accounting Schedule pre-move-out inspections for the maintenance team Ensure maintenance completes timely move-out inspections and Statement of Home Condition.

Upload Sight Plan report that details photos and charges to Yardi under Residents attachments - Move Out Inspection.

Complete deposit accounting and process refunds or claims through ePremium.

After closing final account statement, email resident to explain charges/refund.

If processing refund, send to AP to process.

If collecting, let resident know when the due date is.

File claim with Liberty Rents/Guarantors etc if applicable

Pre-AME & Month-End Reporting Pre-AME (Pre-Accounting Month-End) Responsibilities:

Ensure all financial transactions, rent payments, and ledger adjustments are recorded accurately before month-end processing.

Reconcile tenant ledgers to resolve discrepancies and minimize outstanding balances.

Verify that all notices, move-outs, and lease adjustments have been correctly applied in the system.

Ensure all renewal updates are reflected accurately in Yardi.

Month-End Reporting Responsibilities:

Generate and submit month-end financial and operational reports, ensuring accuracy and completeness.

Review delinquency reports, analyze trends, and provide recommendations to property managers.

Audit lease expirations, renewals, and outstanding balances to ensure accurate reporting.

Provide a summary of key metrics, including rent collection performance, renewal rates, and outstanding debts.

Generate and send month end delinquency report to manager.

Resident Complaint Resolution Centralized manager role is to handle move out charges. All other residents' complaints and issues should be handled on onsite.

Miscellaneous Administrative Tasks Conduct monthly audits of move ins, move out, apps, NTV.Maintain organized and updated resident files and records.

Reporting and Communication Report any escalated issues to the property manager.

Meet virtually with each property manager weekly to discuss:

Delinquency & potential evictions, Notices/skips, Renewal rate conversations, and any other property-related items

Training and Development Complete required training guides and participate in continuous education/training opportunities.
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