Business, Operations Management, Client Relationship Management

Compensation: $75,000 - $85,000 salary

Final date to receive applications: Ongoing until positions are filled.

to apply, please visit the TP Careers site at .

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at  or contact us . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose

Provide a hands on approach with development, implementation and improvement of contact center day-to-day operations for 24/7 inbound/outbound automotive technical support and customer service support. Lead supervisors, handle difficult client conversations, respond to escalations after hours, and remain high functioning in a rapidly changing operation.

Your Responsibilities

• Manage operations within a 24/7 environment.
• Flexible availability to develop leaders across all shifts.
• Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.
• Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.
• Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.
• Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
• Ability to operate calmly and decisively during time-sensitive operational, safety, employee-relations, or client escalations while providing clear communication to internal and client stakeholders in and outside of the site.
• Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client
• Performs other related duties and assignments as required.

Qualifications

• Higher, secondary specialized education, Bachelor’s degree is preferred
• Completion of an internal development initiative for trainers, such as JUMP (preferred).
• Overall 2+ years of experience in the Trust & Safety domain and client relevant product and policy knowledge
• 1+ years of experience as trainer in a client or service delivery environment (for external hires).

Preferred Skills

Previous startup, transportation, logistics, trust & safety, dispatch, or…