AI Transformation Lead

Who We Are

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle:
We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

The AI Transformation Lead is a high-impact individual contributor and team leader reporting to the Chief Operating Officer. This role sits at the intersection of operational excellence, generative AI deployment, and structured program management, responsible for moving Illumia from a company that has access to AI tools to one that is genuinely transformed by them. This is a business transformation role: embed into functions, diagnose inefficiency, design AI-enabled workflows, and hold teams accountable to adoption.

The AI Transformation Lead serves as the operational engine for Illumia’s organization-wide AI agenda.

• Member of the COO’s AI Transformation team alongside a peer AI Transformation Lead
• Close working relationships with functional leaders across Sales, Marketing, Product, Engineering, Finance, HR, Customer Support, and Services
• Regular exposure to the Executive Leadership Team through COO reporting and cross-functional program governance

• AI Program Management:
  Own the end-to-end program management of AI transformation initiatives across all functions. This includes:
• Functional Embedding & Use Case Deployment:
  Work directly within functions — Sales, Marketing, Product, Engineering, Finance, HR, Customer Support, Services — to identify the highest-leverage AI applications and drive their deployment into daily workflows.
  
  Responsibilities include:
• Adoption Accountability & Measurement:
  Drive Illumia’s AI adoption to 100%, ensuring that adoption translates into measurable efficiency gains. This includes:
• AI Governance & Responsible Deployment:
  Own AI governance decisions for Illumia’s AI deployments, drawing on Legal, IT Security, and functional leaders as needed to ensure deployments are secure, compliant, and fit for purpose. This role sets the standards and makes the calls — supporting functions are there to enable success, not to govern by committee.

• 5+ years of experience in program or project management, management consulting, business operations, or a comparable role with direct accountability for cross-functional initiative delivery
• Demonstrated experience working with or deploying generative AI tools in a business context — including prompt engineering, workflow automation, or AI-assisted process redesign
• Proven ability to manage multiple concurrent initiatives across different functions with competing priorities and timelines
• Strong communication and facilitation skills — able to run structured discovery sessions, present findings to senior leaders, and build credibility with functional teams
• Comfort with ambiguity — able to scope and structure work in areas where the problem is not yet fully defined
• High degree of personal accountability and follow-through — this role requires closing loops, not just opening them
• Experience in a software company or tech-adjacent environment, particularly in a post-merger or high-growth context
• Familiarity with enterprise software tools including ERP, CRM, and support platforms
• Experience building or scaling an AI adoption program or center of excellence
• Background in change management or organizational design
• PMP or equivalent project management…