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Director, AI Readiness & Practitioner Communities
Job in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listed on 2026-08-30
Listing for:
ServiceNow, Inc.
Full Time
position Listed on 2026-08-30
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Service Now is standing up a Communities of Practice within the Customer Excellence Group (CEG). The Director, Community of Practice will own the strategy, design, and day‑to‑day operation of this ecosystem, scaling AI readiness across GEOs and every customer‑facing role.
You will partner with GEO leadership, Product, and University to codify best practices. This role emphasizes readiness, content standardization, and community enablement—creating governance, measurement, and a self‑sustaining
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