Manager, Business Process at PayPal Inc. in Scottsdale, Arizona

Job Title

This role serves as a key member of the Finance Product Enablement (FPE) team, responsible for managing complex, cross-functional initiatives that support the delivery of scalable financial solutions across Pay Pal's product ecosystem driving end-to-end execution readiness from intake through launch.

Essential Responsibilities:

• Design and maintain the process for responding to customer impacts
• Identify issues within business processes and recommend best practices for improvement.
• Find themes in incident data and provide insights to the business
• Maintain incident process documentation and training content
• Evaluate incident management tools for compliance
• Define KPIs (Key Performance Indicators) and implement measurement framework to understand the performance of assigned processes
• Collaborate with team members to develop solutions that streamline workflows and improve efficiency.
• Drive the implementation of process improvement initiatives across various departments
• Provide guidance and support to junior team members in process management and analysis.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities &

Preferred Qualifications:

• Manage a portfolio of complex, high-visibility initiatives across Consumer and/or Core Platform products, ensuring alignment with Finance and Product priorities
• Drive end-to-end execution readiness by coordinating intake, requirement definition, dependency tracking, testing, and launch activities
• Partner with Product, Engineering, and Finance stakeholders to define and validate financial design requirements (e.g., BRDs, FSDs, T-accounts, data flows)
• Identify, assess, and escalate risks proactively, with clear articulation of business impact and recommended mitigation strategies
• Manage dependencies across internal teams and external/vendor partners (e.g., APSS, FTI), ensuring readiness and alignment with delivery timelines
• Oversee testing readiness and execution, including user acceptance testing (UAT), data validation, and defect resolution tracking
• Establish and maintain structured portfolio reporting, including status updates, risk tracking, and end-of-month communications to stakeholders
• Drive process improvements to reduce rework, improve upstream readiness, and enhance operational efficiency across the product lifecycle
• Collaborate cross-functionally to streamline workflows and ensure consistency in execution across business units
• Contribute to the evolution of FPE's operating model, including intake governance, dependency commitments, and performance metrics

Preferred Qualifications:

• Bachelor's degree in Finance, Business, Economics, or a related field
• 5+ years of experience in program management, business process management, finance operations, or product delivery within a complex organization
• Proven ability to manage multiple concurrent initiatives with competing priorities in a fast-paced environment
• Strong understanding of financial systems, product lifecycle, and/or payments ecosystem (e.g., Pay Pal, Venmo, credit products, or transaction flows)
• Demonstrated experience working cross-functionally with Product, Engineering, Finance, and Operations teams
• Strong analytical and problem-solving skills, with the ability to translate ambiguity into structured execution plans
• Excellent written and verbal communication skills, including the ability to present complex issues clearly to senior stakeholders
• Experience managing dependencies and influencing outcomes across teams without direct authority
• Ability to identify process inefficiencies and drive improvements at scale
• Familiarity with tools such as JIRA, Confluence, or similar workflow and tracking systems
• Experience supporting testing cycles (UAT, data validation, defect management) is a plus