Customer Success Partner; Retail Industry

Position: Customer Success Partner (Retail Industry)
** Customer Success Partner – Retail
**** Blue Yonder

Title:

** Customer Success Partner, Retail  
*
* Location:

** US-Remote with the ability to travel up to 50%
** About Blue Yonder
** Blue Yonder is a global leader in AI-powered supply chain, retail, and commerce solutions. Our technology helps organizations transform how they plan, execute, and optimize their operations through intelligent, connected solutions that deliver measurable business outcomes.

With deep industry expertise and a broad portfolio of supply chain, retail, and commerce capabilities, Blue Yonder partners with some of the world's leading organizations to solve complex business challenges and create lasting competitive advantage.
** Overview
* * We are seeking a
** Customer Success Partner – Retail
** to serve as a trusted strategic advisor to a portfolio of retail  this role, you will develop deep relationships with business and IT stakeholders while helping customers maximize the value of their Blue Yonder investments. You will gain a comprehensive understanding of each customer's business, operating model, and strategic priorities, translating those insights into measurable business outcomes, solution adoption, retention, and growth opportunities.

As a key member of the Customer Account Team, you will partner closely with Account Managers, Technical Account Managers, and other internal stakeholders to ensure customers achieve their desired outcomes throughout their Blue Yonder journey. This role is ideal for a customer-focused retail supply chain professional who combines industry expertise, executive presence, commercial acumen, and a passion for helping customers achieve success.
** What You'll Do:
*** Serve as a trusted strategic advisor and primary point of contact for assigned customers, building strong relationships with business and IT leaders, including executive-level stakeholders.
* Partner closely with the broader Customer Account Team, including the Account Manager and Technical Account Manager, to deliver a coordinated and exceptional customer experience.
* Develop a deep understanding of each customer's business, operating model, strategic priorities, and retail environment, including why they selected Blue Yonder and how our solutions can address their most critical supply chain challenges.
* Lead collaborative discovery to develop Value Success Plans that define business objectives, measurable value drivers, and outcomes across the customer's Blue Yonder solution landscape.
* Ensure customers successfully implement, adopt, and realize value from their contracted Blue Yonder solutions.
* Establish strategic engagement cadences across solution areas and maintain strong internal alignment around customer priorities and progress.
* Lead the development and delivery of Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), focusing discussions on business outcomes, value realization, strategic priorities, and future opportunities.
* Proactively identify and mitigate customer attrition risks, coordinating internal and external action plans to protect and strengthen customer relationships.
* Lead customer renewal activities by ensuring customers understand the value achieved, future needs are aligned, and relevant Blue Yonder capabilities are considered as their business evolves.
* Identify and facilitate upsell, cross-sell, and solution expansion opportunities in partnership with Sales and other internal stakeholders.
* Drive customer advocacy by developing strong customer champions and facilitating participation in Blue Yonder's Customer Appreciation Program and other reference opportunities.
** Core KPIs:
*** Identifying and tracking of Verified Value Outcomes our customers are or have achieved with…