Product Manager

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

This position is hybrid if local to our office in
Alpharetta, GA
or
Scottsdale, AZ.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle:
We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

What you will be doing:

Illumia sits at the center of how campuses and health systems run — credentials, payments, access, dining, and the systems of record around them. Our clients want those systems connected to everything else they operate, and they want to make those connections themselves.

You will lead the discovery work for a self-service integration marketplace that connects clients with trusted partners through Illumia APIs. You own the problem space: how partners connect to us, how clients discover and enable them without Illumia in the middle, and how that exchange stays secure, supportable, and commercially sound. Build a first-hand understanding of where integration friction actually costs clients and partners, then test hypotheses about what would remove it before we commit engineering time to an answer.

An early and consequential decision is build versus buy — whether the marketplace is built in-house or assembled on existing platforms. You own that recommendation.

Who you will work with:

You anchor a product trio with an Interaction Designer and an Engineering lead. Because a marketplace touches every product that exposes an API, you will work continuously with PMs and engineering leads across our Higher Education and Healthcare verticals, and with Platform and Security on authentication, data protection, and PCI scope. Partnerships and Alliances own partner recruitment and commercial terms — you shape the criteria they recruit against.

You will also work directly with partner developers and with the campus and health system IT teams who run this in production.

Key Responsibilities and Duties

Discovery and strategy

• Engage continuously with clients, partner developers, and internal teams to build a current, first-hand understanding of where integration friction costs time and money today.
• Form hypotheses about what creates value for both sides of the marketplace and test them with lightweight experiments before committing to a build.
• Define the criteria for building the marketplace in-house versus adopting an existing platform, pressure-test the total cost of each path, and drive the assessment to an evidence-backed recommendation.

Marketplace, API, and partner experience

• Own the API surface as a product — what we expose, to whom, and how it evolves without breaking the partners who depend on it.
• Define what self-service means on each side: how a partner gets listed, certified, and supported, and how a client discovers, evaluates, and enables an integration on their own.
• Design the partner onboarding and certification model with Partnerships, Security, and Legal, and own the developer experience — documentation, sandbox,…