Business Process Improvment Manager

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
** Work Shift (if applicable):
** Shift 1 (United States of America)
*
* Job Description:

**** Compensation:** $115,000 - $125,000
** This position can be located near any of the following Vitalant locations:
Scottsdale, AZ;
Denver, CO;
Mather, CA;
Rosemont, IL; or Pittsburgh, PA.
** Final date to receive applications:
October 9, 2026  At Vitalant, continuous improvement plays an important role in helping us save and improve lives through blood donation, research, and innovation. The
** Business Process Improvement Manager
** supports this mission by leading initiatives that strengthen the quality, efficiency, and effectiveness of processes across the organization. This role partners with national and functional leaders to identify opportunities, prioritize improvement efforts, and lead cross-functional teams in implementing sustainable solutions using Lean and Six Sigma principles.  The
** Business Process Improvement Manager
** applies statistical and non-statistical problem-solving tools to analyze processes, identify root causes, and drive measurable improvements. For the National BPI Manager, the role also serves as the Smartsheet administrator, providing expertise in system configuration, user access, and automated workflow development to support streamlined, efficient processes across the enterprise.  
** As a Business Process Improvement Manager, you'll lead:*
* * Process Improvement & Project Execution  Identifies, manages, and executes Lean Six Sigma initiatives that improve efficiency, reduce costs, and enhance quality.  Partners with leaders to prioritize initiatives that deliver maximum business value and address critical risks.  Develops control plans and daily management systems to sustain improvements and prevent performance regression.  
* Data & Performance Measurement  Performs data analysis to identify trends, bottlenecks, defects, variation, and waste; recommends corrective actions.  Establishes primary metrics to monitor process outputs and measure performance success; track pre/post improvement results.  Collaborates with Finance to quantify the financial impact of improvements and validate benefits realization.  
* Collaboration & Coaching  Coaches various teams on Lean and structured problem‐solving principles.  Fosters a culture of innovation, engagement, and continuous improvement.  Aligns process improvement goals across teams, identifies redundancies, and coordinates shared stakeholder initiatives.  
* Operational Engagement & Documentation  Conducts “Go and See” visits at points of work to understand processes and staff interactions; ensure improvement solutions fit the operational context.  Partners with Technical Authors to ensure process documentation reflects environment, design, and flow considerations for optimal efficiency.  Executes Post‐Implementation Reviews (PIR) to verify outcomes, capture learnings, and adjust control plans as needed.  Prepares and presents project status and results clearly and professionally to diverse audiences.

* Smartsheet Administration (“National “ BPI Mgr. only)  Serves as a Smartsheet Administrator, responsible for managing system configuration, user access and permissions, and troubleshooting platform issues.  Collaborates with business stakeholders to assess Smartsheet process needs, and translates requirements into scalable automated solutions, including development of…