Operations Associate, Medical Stop Loss - Hybrid

Job Description

Since 2000, Crum & Forster’s Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.

In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.

The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long‑term partnerships and our dedication to providing alternative strategies in an ever‑changing insurance market.

The A&H MBU takes a full‑spectrum approach to designing and servicing a robust slate of products tailored to needs in Employer Stop Loss & Excess Medical; and Ancillary, Life & Supplemental benefits. Our diversified business model includes program partnerships as well as direct sales in Employer Stop Loss. At year‑end 2025, the MBU recorded over $1B in gross premium written.

The Premium Operations Associate is responsible for managing outgoing premium activities including refunds, commissions, and claims payments. This role maintains essential registers, supports onboarding of producers and brokers, performs compliance tasks such as OFAC checks, and responds to internal and external inquiries regarding outgoing premium activity. The Associate plays a hands‑on role in ensuring accurate and timely execution of payments, supporting reconciliation processes, and contributing to operational efficiency and compliance across the business unit.

• Prepare all deposited checks for entry into the accounting system
• Process premium refunds, claims refund deposits, and commission refunds/payments
• Run and maintain monthly claims and commission registers
• Process claims and commission checks/ACHs and ensure accurate tracking of outstanding items
• Respond to internal and external inquiries regarding commissions, claims, and other outgoing premium items
• Support new business onboarding for producers/brokers, including OFAC reporting
• Maintain premium journal notes and client contact cheat sheets
• Assist with reconciliation research as needed
• Support the Lead with workflow execution during peak periods or complex cases
• Other duties as assigned

• High school diploma/GED required.
• Bachelor’s degree in accounting or related field from an accredited college or university or equivalent experience preferred;
• 3+ years of experience, preferably in premium accounting or related finance role
• Proficiency in MS Office and premium accounting systems
• Strong analytical and problem‑solving skills, particularly in resolving discrepancies
• Excellent organizational and time‑management abilities with strong attention to detail
• Strong communication skills for partner interactions and cross‑functional collaboration
• Ability to manage multiple tasks independently while maintaining accuracy
• A proactive, business‑focused mindset and commitment to service excellence
• High ethical standards and professional conduct

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement,…