Consumer Services Back Office Agent - Onsite

Consumer Services Back Office Agent I-Fully Onsite page is loaded## Consumer Services Back Office Agent I-Fully Onsite locations:
Scottsdale time type:
Full time posted on:
Posted Todayjob requisition :
REQ
2026111

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.
** Overall Purpose
** This position performs complex duties associated with Fair Credit Reporting Act (FCRA) compliance, including dispute investigations, consumer responses and database maintenance.
** Essential Functions
** Processes and responds to direct disputes from furnishers related to consumer records, and ensures compliance timelines and processes are met Reviews reporting to ensure tasks are completed within FCRA guidelines

Processes consumer correspondence within established SLA time frames

Manages the dispute workflow and dashboard

Recommends policy and procedure enhancements

Performs duties to support the consumer reporting activities

Supports the company’s commitment to protect the integrity and confidentiality of systems and data
** Minimum Qualifications
** High school diploma

Bank operations knowledge

Successful history dealing with complex and difficult customer situations; ability to use critical thinking skills to take ownership and resolve an issue

Possesses strong telephone soft skills, such as engaging with the customer and showing a willingness to help Intermediate computer skills including Word and Excel Must have excellent verbal, written communication /interpersonal skills along with strong customer service skills.

Ability to work with limited supervision

Background and drug screen
** Preferred Qualifications
** Additional related education and/or experience preferred.

Experience with FCRA compliance in a banking environment

Bilingual - Spanish (speak/read/write) preferred.
** Physical Requirements
** Working conditions consist of a normal office environment.

Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.

Work may require occasional standing, walking, kneeling, and reaching.

Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.

Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.

Requires the ability to communicate with internal and/or external customers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
The above job description is not intended to be an all-inclusive list of duties and standards of the position.

Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Some of the Ways We Prioritize Your Health and Happiness
* Healthcare Coverage –Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
* 401(k) Retirement Plan –Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
* Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
* 12 weeks of Paid Parental Leave
* Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work. And SO much more! We continue to enhance our program, so be sure to  for the latest. Our team can share more during the interview process! ***.
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