Floor Staff

At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content:
Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities. We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state‑of‑the‑art presentation and a safe environment for you to experience it.

Going out is a social, interactive experience, and each Landmark Theatre is part of your local community.

Under general supervision of the Management Team, Floor Staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service. Floor staff will be scheduled to work Box Office, Concession, Usher, or Kitchen as staffing needs require. Qualified candidates must be available to work nights, weekends and holidays.

• Greet and welcome each customer
• Assist with movie/seat selection and answer general questions
• Provide friendly and efficient service including answering questions and resolving customer concerns
• Use point-of-sale system to accurately process transactions and payments
• Answer incoming phone calls and provide general theatre information
• Ensure accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory
• Check and update marquee and displays
• Be knowledgeable of amenities associated with each film
• Assist customers with hard‑of‑hearing and closed caption devices (in‑theatre set up)

• Greet and welcome each customer
• Upsell and suggest concession items with each transaction
• Use point-of-sale system to accurately process transactions and payments
• Operate and maintain all concession and kitchen equipment
• Perform daily opening and closing duties in assigned areas
• Receive and put away deliveries (stock)
• Comply with city, state and federal food‑safety and alcohol‑service laws where applicable
• Be knowledgeable of concession products and offerings
• Be knowledgeable of amenities associated with each film
• Assist customers with hard‑of‑hearing and closed caption devices (in‑theatre set up)

• Greet and welcome each customer
• Make auditorium announcements (greeting, promotions, and safety information)
• Maintain cleanliness in lobbies, auditoriums, restrooms and back‑of‑house areas
• Assist customers with locating a seat or their assigned seat
• Control theatre access by ensuring customers have the appropriate tickets and directing them to the correct auditorium
• Perform auditorium checks to monitor picture, sound quality, temperature and disruptive behavior (talking, cell phone usage, suspicious activity)
• Report safety and security concerns to management (trip hazards, lights‑out, broken seats)
• Be knowledgeable of amenities associated with each film
• Assist customers with hard‑of‑hearing and closed caption devices (in‑theatre set up)
• Provide light janitorial support

• Must be at least 18 years old
• Committed to providing exceptional customer service
• Good verbal communication skills
• Accurate cash handling and math skills
• Must be available during peak business hours (nights, weekends, and holidays)
• Ability to work in a fast‑paced environment
• Ability to interact with the public and provide a high level of customer service
• Ability to work independently
• Ability to lift 50 pounds and stand for long periods of time
• Ability to comply with attendance and dress‑code policy
• Ability to operate various concession and kitchen equipment (please check with the Theatre Manager for specific types of equipment)

• Free movies
• Free popcorn and soda
• 50% off concessions
• Medical, Dental, and Vision benefits*
• 401(k) retirement with company match*
• After initial eligibility period

Salary Range: $16.70 USD – $16.70 USD

This is an onsite position.

FOR CALIFORNIA APPLICANTS ONLY:
Please read and review our Notice to California Applicants.