Technical Support Representative

Description

Build and maintain subject matter expertise of Axon processes and solutions related to this role. Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution. Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases. Provide accurate, valid and complete information by using the right processes/tools.

Meet personal/team performance targets around phone and case metrics. Send process or performance improvement suggestions to your Support Manager.

Customer service, Customer support, Email, Chat, salesforce, CRM, MS Dynamics, Mutli channel, InContact, multi tasking.

Customer service, Customer support, Email, Chat

Comfortable working with Chat, Email, & Phone.

Entry Level

This is a Contract to Hire position based out of Scottsdale, AZ.

The pay range for this position is $23.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&DD for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Scottsdale, AZ.

This position is anticipated to close on Feb 20, 2026.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.