Part -Time Customer Service & Returns Associate

Sleepyhead is looking for a reliable, detail-oriented team member to support both our customer service and returns operations. This hybrid role includes in-office customer support at our Old Town Scottsdale headquarters and hands-on order and returns processing at our Tempe return center.

Sleepyhead is one of the fastest-growing brands in the sleep industry — recently named to the Inc. 5000 list of America’s fastest-growing private companies
. We’re a modern, Scottsdale-based e-commerce company shaking up the college sleep market with our premium mattress toppers and sleep essentials. Known for our high-performance products, data-driven marketing, and strong brand identity, Sleepyhead has built a loyal following of students, parents, and young adults who love better sleep (and better design).

This part-time, dual-location role supports both our customer experience team and our operations team. The position includes:

• 2 days per week providing customer service support at our Old Town Scottsdale office
• 2 days per week assisting with order fulfillment and returns processing at our Tempe return center

This is an ideal role for someone who enjoys variety, customer interaction, and hands-on operational work.

• Respond to customer inquiries via email, phone, chat, and support platforms
• Monitor and respond to Amazon customer comments and reviews
• Assist customers with order questions, product information, shipping updates, and issue resolution
• Manage customer interactions and support tickets through Shopify, and Amazon Seller Central
• Maintain strong product and policy knowledge to ensure accurate customer support
• Collaborate with internal teams to improve customer experience

• Process and inspect returned products
• Issue refunds or replacements according to company policies
• Pick, pack, and prepare outgoing replacement or resale orders
• Label and prepare packages for shipment
• Maintain a clean, organized, and efficient workspace
• Assist with additional warehouse or operations tasks as needed

• Previous customer service or e-commerce experience preferred
• Experience with Shopify, or Amazon Seller Central is a plus
• Strong written and verbal communication skills
• High attention to detail and organization
• Ability to problem-solve and remain professional in customer-facing situations
• Ability to lift and move boxes up to 25 lbs
• Reliable, punctual, and comfortable working independently and as part of a team
• Must be able to work in person at both Scottsdale and Tempe locations

• Part-Time: 25–30 hours per week
• 2 days/week: Old Town Scottsdale Office
• 2 days/week: Tempe Return Center
• Pay: $25.00 per hour
• In-person role at both locations

If you’re looking to join a fast-growing e-commerce brand and enjoy a role that combines customer interaction with hands-on operations, we’d love to hear from you.

Apply today to join the Sleepyhead team!