Customer Care Representative, Avail

Recognized as the No. 1 site trusted by real estate professionals, ® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, ® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Customer Care Representative, Avail at

Location: Scottsdale, AZ (hybrid/3 days in office)

This role will align with the Avail team, a part of the ® network. Avail offers a software platform with a complete set of tools, guidance, and best in class educational content providing landlords with everything they need to be confident and professional.

Are you a people expert? Are you eager to create lasting impressions by using your ability to teach, empathize, and build relationships? At Avail, we are as passionate about our customers as we are about improving the rental process for everyone. In this role, you will be our customer's first point of contact, and you will have the opportunity to drive the value they find on the platform.

We build our policies around our favorite company values
- Customers Are Our North Star and People Are Our Foundation! What we mean by that is the people on our team are just as important as our customers. If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Customer Care Representative and help change the world of real estate, one home at a time.

We currently require a specialist fluent in English or Spanish.

• Make a meaningful impact by helping landlords and tenants navigate the rental process with confidence and ease.

• Grow your career in a fast-paced, innovative tech environment while building expertise in customer care and real estate solutions.

• Be part of a team that values both customers and people, where your voice, creativity, and ideas are heard and celebrated.

• Develop a deep knowledge of  products and services

• Guide and support customers through phone and email channels as they learn to navigate the renter and landlord lifecycle from beginning to end

• Help customers troubleshoot issues of low to medium complexity levels

• Answer questions for landlords and tenants about topics such as:

• How do I list my property?

• How do I apply?

• How do I build a residential lease that complies with my state laws?

• How do ACH payments work?

• Identify the need for and create self-help solutions for customers and internal team members

• Be your authentic self in each and every conversation

• Verbal and written fluency in English or Spanish

• Deep passion and drive to help others and humanize the customer service experience

• At least 1 year of supporting customers by taking high volume inbound calls

• At least 2 years experience in customer-facing roles

• Expert-level written and oral communication

• Experience working with a fast-growth technology company, preferred

• Experience in the following tools:
  Zendesk and JIRA, preferred

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.
This is a hybrid opportunity in Scottsdale, AZ.

is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

• Inclusive and Competitive medical, Rx, dental, and vision coverage

• Family forming benefits

• 13 Paid Holidays

• Flexible Time Off

• 8 hours of paid Volunteer Time off

• Immediate eligibility into Company 401(k) plan with 3.5% company match

• Tuition Reimbursement…