Client Service Coordinator

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This posting will remain open for a minimum of two weeks from the posting date.

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures clear communication with associates and clients, and coordinates the care of clients and pets in a friendly, efficient, and welcoming manner to encourage return visits and referrals.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of wellness plan clients.
• Provide professional, efficient, and exceptional service at all times, encouraging hospital visits, welcoming clients and pets, ensuring comfort, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information, and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary and complete other job duties as assigned.

Quality – The consumer is our boss; quality is our work; value for money is our goal.
Responsibility – We demand total responsibility from ourselves and support that of others.
Mutuality – A mutual benefit is a shared benefit that endures.
Efficiency – We use resources fully and avoid waste.
Freedom – We need freedom to shape our future and profit to remain free.

Competencies

• Leadership:
  Customer Focus, Peer Relationships, Integrity & Trust, Action Oriented, Listening
• Functional:
  Preventative Care and OWPs, Communication Skills, Client Service Skills, Priority Setting, Time Management

Capabilities and Experience (can do)

• Ability to multi‑task and manage multiple tasks at one time without loss of accuracy.
• Strong written and verbal communication skills in fluent English.
• Organizational ability to carry out assignments systematically and bring order to chaos.
• Problem‑solving skills to identify, analyze, and solve problems with practical solutions.
• Client service skills to provide attentive, courteous, and informative service.
• Intellectual ability to follow instructions and provide directions.
• Mathematical ability to perform basic arithmetic and compute rates, ratios, and percentages.
• Computer skills with Microsoft Office suite.

Attitudes (will do)

• Initiative – willingness to use discretion in finding solutions and enhancing processes.
• Integrity – adherence to values and ethics; honesty and sound judgment.
• Cooperativeness – collaboration and sharing relevant information.
• Flexibility – openness to changing situations and willingness to perform all tasks assigned.
• Independence – ability to perform tasks without supervision.
• Tolerance for Stress – positive outlook, quick rebound from frustration, and maintenance of composure.

• Work at a computer for long periods and be comfortable around pets.
• Work may exceed 40 hours per week; requires weekends and evenings.
• Requires ambulatory skills and ability to lift, carry, and move up to 50 pounds.
• Visual acuity for keyboard use; exposure to pets that may bite or scratch, anesthesia, radiation, and biological hazards.

• High School…