Front Desk Associate

Description

POSITION SUMMARY:

Manages day-to-day communication at the front desk. Performs routine clerical works such as typing, filing, data entry, receives and redirects messages for staff and residents; performs emergency evacuation duties; and related work as required.

ESSENTIAL RESPONSIBLITY:

• Operates a multi-line telephone console, answering phone calls and transferring to residents or staff as required.
• Greets visitors, staff, and residents in a professional and courteous manner.
• Supervises sign-in procedures; ascertains nature of business and directs visitors to the appropriate destination.
• Operates office equipment such as computers, copy machines, and fax.
• Uses paging system as required, i.e., radio pager and mobile telephones.
• Coordinates staff during Fire and Emergency Disaster drills per instructions from Security and fire and police departments.
• Assist residents with copying, faxing, and scanning.
• Monitors Emergency Control Panel and reports emergency signals to Security.
• Monitors and controls Gate Access.
• May assist residents in internet searches and researching information.
• Answers resident, family member, and staff questions over the phone or in person regarding Westminster Village and any departments within.
• Manages the Reception email account, sending communications regarding resident hospital admissions and discharges, resident out of town notices, internal moves, and other resident related communication to staff.
• Submits maintenance, housekeeping, and IT work orders.
• Maintains accurate list of on-call maintenance and housekeeping staff to contact when necessary.
• Submits resident grocery orders to grocery store partners.
• Processes charges of services and goods in Point-of-Sale system.
• Produces signage for posting around campus when necessary.
• Maintains professionalism and high levels of customer service at all times in conversations over the phone and in person.
• Maintains the front desk area in a clean and presentable manner.
• Performs additional job tasks as required by supervisor.

EDUCATION/

EXPERIENCE:

• High School diploma or equivalent preferred.
• Experience in using a multi-line telephone system required
• Prior senior living experience preferred.
• Customer service experience preferred.
• Ability to speak, read, and write in English. Ability to communicate effectively using proper speech, grammar, and pleasant voice.
• Prior experience in reception and clerical-type duties preferred.
• Strong computer skills, including use of Microsoft Office required.

PHYSICAL DEMAND:

• Ability to sit for a prolonged amount of time with ability to stoop, kneel, and squat.
• Ability to push a resident in a wheelchair (up to 300 pounds); lift to 50 pounds.