Receptionist, Customer Service​/HelpDesk

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The Receptionist is responsible for greeting guests entering the building, directing them where they need to go and answering & managing the phone while maintaining a professional and friendly demeanor.
This position requires frequent communication and coordination with Consumer Cellular employees, other office staff in the headquarters building, customers, vendors, and business partners; multitasking skills are key.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ and is an ONSITE position

• Greet people entering the building, answering any questions, providing directions and alerting staff when someone is there to meet or visit them.
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system along with setting up conference calls as requested.
• Manage the building log of who is entering and exiting the building.
• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner while also managing outgoing mail and packages for pickup.
• Serve as the face of the company, offering friendly service to those entering the building or calling in on the phone.
• Act as employee event coordinator for the site including helping with lunches, volunteer events, and other events.
• Coordinate meetings with external or internal groups and PHX4 employees and leaders.
• Maintain the reception area, keeping it clean and free of clutter.
• Handle filing and data entry as requested.
• Helping teammates as needed; this role will need to wear multiple hats depending on company need.
• Place weekly snack order and resupply/check on a daily basis and periodically inventory kitchen and office supplies.
• This position is required to be in the office.
• Maintain confidentiality in all aspects of the position.

• A minimum one (1) year experience in customer service front office work.
• Strong verbal and written communication skills.
• Ability to work independently.
• High School Diploma or GED or higher.
• Strong analytical experience and skills.
• Excellent organizational skills and attention to detail.
• Familiarity with MS Office programs (Word, Excel, Outlook, Powerpoint).
• Screen and manage phones calls – internal and external.
• Represent the company and the department in a professional manner at all times.

The physical demands in the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work performed and are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service.

The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI) . Additionally, the company has been featured 12 times on the Inc. 5000 list of the…