Customer Service Representative

Company Description

Essilor Luxottica is a global leader in the design, manufacture, and distribution of advanced vision care products, eyewear, and med‑tech solutions. The company’s mission is to help people around the world see more and be more by meeting evolving vision needs, personal style preferences, and the desire for greater connection. With iconic brands like Ray‑Ban and Oakley, innovative lens technologies such as Varilux, Stellest, and Transitions, and leading retail banners including Sunglass Hut and Lens Crafters, Essilor Luxottica operates across 150 countries with more than 200,000 team members.

Backed by strong R&D investments and world-class manufacturing and retail operations, the Group generated consolidated revenue of €26.5 billion in 2024 and continues to shape the future of smart eyewear and eye health solutions. Through the One Sight Essilor Luxottica Foundation, the company has expanded sustainable vision care access to nearly one billion people in underserved communities, reflecting its commitment to empowering humans and unlocking new possibilities through better sight.

This full-time, on-site Customer Service Representative role is based in Scottsdale, AZ. The position focuses on supporting customers, eye care professionals, and retail partners by responding to inquiries via phone, email, and chat, and by providing accurate information about orders, products, services, and policies. Responsibilities include processing orders, returns, and exchanges, troubleshooting issues, and coordinating with internal teams such as logistics, sales, and technical support to resolve customer concerns efficiently.

The role also involves documenting interactions in customer relationship management systems, tracking trends in feedback, and suggesting improvements to enhance service quality. A successful representative maintains a professional, courteous approach, meets performance targets, and contributes to a positive, inclusive workplace aligned with Essilor Luxottica’s mission and values.

• Strong customer support and communication skills, including active listening, clear verbal and written communication, and a service-oriented mindset.
• Proficiency with computer systems and CRM or call center software, plus ability to learn new digital tools and product information quickly.
• Solid problem-solving and organizational skills, with the capacity to manage multiple requests, prioritize tasks, and maintain attention to detail.
• Team collaboration and interpersonal skills to work effectively with colleagues across departments and interact respectfully with diverse customers.
• Previous experience in customer service, retail, or call center environments; experience in eyewear, healthcare, or optical industries is a plus.
• High school diploma or equivalent required; college coursework or a degree in business, communications, or a related field is beneficial.
• Ability to work on-site in Scottsdale, AZ, with reliable attendance and flexibility for standard business hours