Customer Service Representative

Role Overview

We are hiring a Customer Service Representative to support customers using public safety technology products and services. In this role, you'll assist customers through phone, email, and chat while providing accurate information, documenting interactions, and helping resolve issues in a timely and professional manner.

This is a hybrid position that combines customer support, problem-solving, and CRM case management in a structured, metrics-driven environment.

What You'll Be Doing

+ Respond to customer questions and issues through phone, email, and chat

+ Troubleshoot customer concerns and identify appropriate solutions

+ Clearly explain processes, options, and next steps to customers

+ Document all customer interactions and case updates in Salesforce

+ Follow established procedures, policies, and support guidelines

+ Maintain accuracy while working across multiple systems and tools

+ Meet service and productivity goals related to response times, case management, quality, and customer satisfaction

+ Support customers with questions related to technology products, training resources, and online platforms

+ Share process improvement suggestions that enhance the customer experience

Pay, Schedule(REQUIRED AVAILABILITY) & Logistics

+ Pay: $25.00 - $26.00 per hour

+ Contract-to-hire opportunity

+ Expected start date:
September 2026

+

Schedule:

Monday through Friday, 8:00 AM - 5:00 PM

+ Hybrid work environment

+ Initial training will be completed onsite

+ Typical workload includes a mix of phone, email, and chat support

+ Applicants must be authorized to work for any employer in the United States

Requirements Must-Have

+ High school diploma or equivalent

+ 1-2 years of customer service or customer support experience

+ Experience handling customer interactions through phone, email, or chat

+ Strong verbal and written communication skills

+ Active listening, customer empathy, and conflict resolution abilities

+ Proficiency with Microsoft Office

+ Experience using CRM or call center software

+ Ability to follow processes, maintain accurate documentation, and manage multiple tasks

+ Comfortable working in a performance-measured environment with productivity and quality metrics

Nice to Have

+ Associate's or Bachelor's degree

+ 2+ years of multi-channel customer support experience

+ Experience using Salesforce, Microsoft Dynamics, or contact center platforms

+ Prior experience supporting customers in a fast-paced environment

+ Knowledge of technology products, training coordination, or customer enablement programs

Success in This Role

+ Delivers accurate information and follows established procedures

+ Maintains detailed and organized case documentation

+ Communicates professionally with a wide range of customers

+ Balances phone, email, and chat responsibilities effectively

+ Achieves quality, productivity, and customer satisfaction goals

+ Demonstrates strong ownership and attention to detail when resolving customer issues

Job Type & Location

This is a Contract to Hire position based out of Scottsdale, AZ.

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Scottsdale,AZ.

Final date to receive applications

This position is anticipated to close on Aug 28, 2026.

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