Service Dispatcher​/Coordinator

Job Description

Job Description

Service Dispatcher Position:

We are seeking a detailed oriented and organized individual to join ourteam as an HVAC dispatcher. As a dispatcher you will be crucial in coordinating and scheduling HVAC services, ensuring timely and efficient dispatch of technicians. Your ability to prioritize and communicate effectively will contribute to the smooth operation of our service department and exceptional customer service.

Location: Peoria, AZ 85345

Employment Type: Full time

Pay: $ 20.00 - $ 34.00 Hourly

Benefits/ Perks:

• Health Insurance
• Dental
• Vision
• Life Insurance
• Paid PTO and Holidays
• Profit sharing/401k

Responsibilities:

• Receive incoming service requests and customer inquiries via phone and emails.
• Gather information, including contact details, location, and HVAC issues description.
• Scheduling and dispatching appropriate HVAC technicians to service calls based on skillset, availability, and proximity.
• Coordinate and prioritize service calls to maximize efficiency and minimize travel time between jobs.
• Monitor technicians progress and update customers regarding arrival times or any delays.
• Scheduling Cranes and obtaining prices and ordering materials that are needed for jobs.
• Communicate with technicians and provide necessary job details, including customer information, job requirements and special instructions.
• Address customer concerns or escalations professionally and on time, ensuring customer satisfaction.

Experience/ Requirements:

• High school or Equivalent
• Proven experience as a dispatcher or in a similar role, preferably in HVAC industry.
• Excellent verbal and written communication skills, multitask and prioritize with the ability to interact professionally with customers and technicians.
• Strong organizational skills and the ability to Multitask and prioritize task in a fast-paced environment.
• Proficient computer skills and experience using dispatching software or similar systems.
• Strong problem-solving skills and decision-making skills.
• Familiarity with local geography and routes for efficient dispatching.