Project Success Representative SaaS

Scottsdale, AZ (In-office 5 days a week)

Reporting to the Sr. Manager, Customer Experience, the Project Success Representative plays a key role in supporting our customers’ large project and emergency response crew accommodation needs. The role is responsible for ensuring success throughout the project lifecycle, coordinating with Customer Experience to ensure after-hours coverage, arranging room requirements with supplier partners, and providing customers with a positive, consultative experience.

The ideal candidate is organized, detail-oriented, and relationship-focused, with the ability to coordinate multiple priorities and effectively work with internal and external stakeholders, enjoys solving problems, learning new things.

• You don't need to know it all on day one , we will provide you with comprehensive training and onboarding to help you build a strong understanding of Lodge Link’s platform, customer processes, crew travel, workforce accommodations, and emergency response requirements.
• Join a Supportive and collaborative team where experienced team members will provide coaching, guidance, and ongoing support as you develop your skills.
• Learn about SaaS, customer success, project coordination, travel management, and workforce accommodations while working directly with customers, suppliers, and internal teams.
• Career growth and development opportunities as you build your experience and expertise.
• Join a growing technology business where you can make an impact, take ownership, and grow with the organization.

• Successfully run a multitude of projects concurrently while ensuring a high level of quality across your customer portfolio with little supervision
• Ensure follow-up on all assigned action items, including product task requests, customer large crew booking requests, providing daily reports as required by customers
• Coordinate with Product Team if platform issues are identified
• Develop a full understanding of the Crew Travel and Emergency Response Industry and how Lodge Link can solve challenges using technology
• Identify strategies for automating and implementing efficient work management processes
• Develop strong working relationships with external client personnel, anticipating client needs and communicating with external Suppliers to ensure project success
• Collaborate with internal stakeholders in Business Development, Product, Marketing, Customer Experience, Finance and Supply as necessary to achieve project goals
• Liaise with external customers and suppliers to ensure a successful project
• Prioritize tasks and manage time efficiently, teamwork and communication to meet deadlines
• Relay valuable customer feedback on product enhancements, attend product review meetings and assist in quality testing new product features
• Register for and attend conferences to promote Lodge Link and expand customer success knowledge.

• 1-2 years’ experience preferably working in one of the following industries: software as a service; hospitality; travel management; travel agencies; workforce accommodations, Emergency response disaster relief
• Detail oriented, self-starter who is eager to learn new skills and concepts
• Proficient in Excel formulas and pivot tables
• Ability to successfully multitask and organize complex project and positively influence others
• Good to have Salesforce Experience/Certifications
• Experience with data visualization tools (preferably Microsoft Power BI)
• Working for a startup means solving new problems and stepping outside your comfort zone almost every day. You must love these challenges to love working here. A resilient can‑do attitude and a willingness to roll‑up your sleeves when required are a must
• Willingness to…