CRM & Marketing Coordinator

Job Description

BizIQ is looking for a sharp, highly organized, and motivated CRM & Marketing Coordinator who learns quickly, takes ownership, and enjoys helping clients succeed with technology. In this role, you'll walk clients through CRM features, onboard new clients to the platform, and respond to inbound questions about how to use the CRM. You'll also help keep client CRM accounts in good shape, including lead management, contact lists and basic email templates.

This is an excellent early-carer opportunity for someone who is ambitious, highly coachable, detail-oriented, and eager to build expertise in CRM technology, marketing automation, and client success. The people who succeed at BizIQ are proactive, learn quickly, communicate confidently, and take pride in getting the details right. We provide the training—you bring the drive, curiosity, and ownership.

Full-time

At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct.

With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values:
Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.

• Own client CRM onboarding and help clients quickly become confident using the platform.
• Onboard new clients to the CRM, guiding them through setup and initial use.
• Resolve inbound client questions quickly, accurately, and professionally, taking ownership through resolution.
• Partner closely with sales and client success to ensure clean handoffs, accurate CRM data, and a strong client experience.
• Monitor CRM and campaign performance, identify issues or opportunities, and proactively recommend improvements.
• Stay current on CRM and email marketing best practices and platform updates.

• Fast learner who can quickly become proficient in new software, systems, and processes.
• Exceptional attention to detail; takes pride in accurate, complete work.
• Strong communicator who can confidently lead client calls and explain technology in simple terms.
• High level of personal accountability and ownership—follows through without needing constant direction.
• Resourceful problem solver who looks for answers before escalating issues.
• Strong sense of urgency and ability to manage multiple client requests and priorities.
• Highly coachable and motivated by feedback, learning, and continuous improvement.
• Comfortable working with data, spreadsheets, CRM records, and marketing technology.
• Interested in developing skills in CRM technology, email marketing, automation, and digital marketing.
• Collaborative team member who communicates proactively with Sales, Client Success, and Marketing.

• Prior CRM experience is not required; however, candidates must demonstrate a strong ability to learn technology quickly and independently.
• Experience in a customer-facing role (customer service, support, retail, or similar) a plus.
• Comfortable learning new software tools quickly.
• Prior exposure to a CRM (Hub Spot or similar) or basic email marketing a plus, but not required.
• High school diploma or equivalent required;
  Associate's or Bachelor's degree a plus.

• Prolonged periods sitting at a desk and working on a computer
• Prolonged periods attending or presenting on video calls with camera on
• Reasonable accommodations may be made to enable individuals with disabilities…