Customer Service Representative

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

You will provide world class customer service to Axon customers through multiple communication channels which may include, but are not limited to, email, phone, web chat and community forums. You will be in a customer focused environment and responsible for meeting or exceeding performance and quality goals.

What You’ll Do
Location: Onsite 4 days a week out of our Scottsdale, AZ office
Reports to: Manager of Customer Service

• Build and maintain subject matter expertise of Axon processes and solutions related to this role
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
• Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases
• Provide accurate, valid and complete information by using the right processes/tools
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager

• High school diploma or equivalent; college degree preferred
• 1 to 2 years of proven customer support experience
• Excellent interpersonal skills
• Proficiency with Microsoft Office
• Familiar with CRM and Call Center Software
• Strong verbal and written communication ability including active listening, conflict resolution and customer empathy
• You can perform assigned tasks and projects quickly, accurately and expertly
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That’s ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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