AI Factory Customer Engineer

About the Company

Armada is a full‑stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML to some of the world’s most remote places. Named one of Fast Company’s Most Innovative Companies, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense. With over $200 million in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and has strategic partnerships including Starlink, Skydio, and NVIDIA.

We are looking for the most brilliant minds in the world to join us. Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.

The AI Factory Customer Engineer plays a pivotal role in bridging the gap between customers and Armada’s Product and Engineering teams. This role requires deep technical credibility, hands‑on infrastructure experience, and strong interpersonal skills to translate complex AI infrastructure and data center architectures into clear, practical solutions for customers.

This role goes beyond traditional pre‑sales. The Customer Engineer acts as the technical interface between customers and Armada Engineering, ensuring customer requirements, constraints, and feedback are accurately represented and incorporated into solution design and future platform evolution.

The ideal candidate brings an engineering‑first mindset, strong data center and infrastructure expertise—particularly around liquid‑cooled and modular data centers—and the energy, curiosity, and positivity required to operate in fast‑moving, ambiguous environments. This role is instrumental in driving adoption, trust, and long‑term success for Armada’s AI Factory offerings.

Remote (US)

• Act as the primary technical interface between customers and Armada’s Product and Engineering teams, translating real‑world requirements into actionable technical inputs.
• Bring a high‑ownership, self‑starting mindset with the energy and curiosity to fill gaps, solve problems, and drive outcomes end‑to‑end.
• Provide expert technical guidance on Armada’s AI Factory products, including Modular Data Centers (MDCs), liquid‑cooled data center designs, and GPU‑based systems from partners such as NVIDIA.
• Understand customer workloads deeply—both current and future—and advise on rack‑level design, system architecture, and deployment tradeoffs.
• Lead technical demonstrations, proof‑of‑concepts, and workshops, tailoring content to customer constraints and operational realities.
• Collaborate cross‑functionally with Sales, Product, and Engineering to support customer engagements, technical scoping, and solution design.
• Cultivate trusted‑advisor relationships with customer engineering, infrastructure, IT, OT, and security stakeholders.
• Stay current on industry trends related to AI infrastructure, data center design, liquid cooling, and modular systems, and share insights internally to shape future product strategy.
• Enable field and sales teams by simplifying complex technical concepts into clear, customer‑relevant narratives.
• Bring positive energy, curiosity, and a collaborative mindset to every engagement—this role values technical excellence and having fun while building something meaningful.

• Bachelor’s degree in Engineering, Computer Science, or a related field (or equivalent hands‑on engineering experience). Advanced engineering degrees are a plus.
• 5+ years of relevant experience in data center engineering, infrastructure engineering, pre‑sales, sales engineering, or solution architecture roles.
• Years of experience are less important than depth and relevance to data center and infrastructure topics.
• Strong understanding of compute, networking, and storage fundamentals, including AI and GPU‑based systems (e.g., NVIDIA DGX, HGX, MGX, or similar).
• Hands‑on experience with…