Senior Service Engineer

Job Description:

Role Overview

We are seeking a skilled and motivated Senior Field Service Engineer to join our team. In this role, you will own the maintenance and troubleshooting for advanced battery systems for clients across various industries. You will serve as the technical expert onsite, ensuring optimal performance, safety, and owning customer relationships.

* This is an on‑site role near Winslow, AZ and Holbrook, AZ

Key Responsibilities

• Maintain and grow strong customer relationships through professional communication and support.
• Diagnose and troubleshoot electrical, mechanical, and software issues for battery systems both remotely and on‑site.
• Foster continuous improvement and collaboration across cross‑functional teams.
• Develop subject‑matter expertise on hardware/software systems and act as the primary technical resource for complex issues.
• Act as a resource for junior team members on complex technical issues.
• Support knowledge sharing and collaboration within the team.
• Manage third‑party contractors.
• Provide onsite technical support and training to customers on system operation and safety.
• Document service activities, maintenance records, and technical reports accurately.
• Ensure compliance with industry safety standards and environmental regulations.
• Respond to emergency service requests and resolve issues under time‑sensitive conditions.
• Ensure compliance with contractual terms, conditions, and service‑level agreements.
• Other duties as assigned.

Required Qualifications and Experience

• Bachelor’s degree in Electrical Engineering or equivalent, or a combination of experience and a 2‑year technical certificate.
• 5+ years managing customer relationships.
• 8–10 years of industry experience (Utility, Wind, Solar, or Thermal energy equipment supplier).
• Demonstrated experience leading safety efforts in an operational setting.
• Strong customer service mindset and desire to take on challenging projects.
• Excellent written and verbal communication skills.
• Proficiency with MS Office tools (Word, Excel, PowerPoint, Visio).
• Proficiency in Linux.
• Previous experience with Net Suite.
• Ability to read construction drawings, including network and electrical drawings.
• Knowledge of industry standards (OSHA, NFPA, IEEE).
• Ability to travel up to 20% of the time, occasionally on short notice.
• Customer‑focused mindset with strong interpersonal skills.

Equal Opportunity Employer
At Fluence, we believe great teams are built on a collaborative and connected culture. We’re proud to be an Equal Opportunity Employer and welcome qualified applicants of all backgrounds. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity or expression, genetic information, or any other status protected by law.

Work Authorization
To join our team, you’ll need to be legally authorized to work in the United States at the time of application and throughout your employment, without the need for employer sponsorship. Please note that Fluence does not sponsor work visas for this position.