Supervisor, Critical Facilities Operations

Your role at a glance

Supervises and ensures the day‑to‑day operations, maintenance, and improvements to the physical infrastructure of the data center. Additionally, provides training, expertise and experience to the Data Center Technicians and the Facilities Technicians. Regular, predictable attendance is essential for satisfactory performance.

• Supervises the Data Centre Technicians and the Facilities Technicians.
• Operates and maintains the data centre to assure optimal uptime for facility services (electrical, cooling, etc.) measured by Five9’s.
• Tasks the CFOps team to comply with all local, state, and federal requirements for fire, health and Life Safety.
• Provides tasking for the daily operations and maintenance scheduling of non‑critical and critical maintenance.
• Ensures the CFOps team works effectively to achieve CFOps goals, reviewing budget, staff planning, NPS, efficiency, etc.
• Analyzes data centre equipment for maximum effectiveness and efficiency; safety, cost, equipment longevity, and reliability.
• Conducts in‑depth training with the Data Centre Technicians on equipment, PM’s, QA and CFOps procedures/processes.
• Manages and maintains all training documentation; provides documentation to HR.
• Ensures data centre operates at maximum efficiency, including analyzing existing operating conditions, recommending new technologies, maintaining customer SLA requirements, and improving overall efficiency while maintaining budget expectations.
• Works with customers to provide successful installs that exceed expectations – delight the customer.
• Supervises the safety and well‑being of all CFOps team.
• Responsible for shift assignments, timekeeping review & approval and PTO approval for all assigned Data Centre Technicians and Facilities Technicians.
• Writes and reviews non‑critical and critical Method of Procedures (MOP’s), Standard Operating Procedures (SOP), Standard Method of Procedure (SMP) and provides input.
• Supervises execution of non‑critical and critical Method of Procedures and ensures thorough completion.
• Performs other duties as assigned.

• Strong background in electrical and mechanical systems design review, layout, installation, commissioning and operations.
• Expert knowledge of low voltage systems, including fire, security and PLCs.
• Expert knowledge of NFPA Electrical, Fire and Life Safety and building codes.
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues.
• Expert knowledge in industrial safety best practices (i.e., lockout/tag out, arc flash protection, OSHA and state regulations).
• Experienced with data trending / tracking and analysis and ability to rapidly learn and use PC‑based, integrated critical monitoring systems.
• Excellent supervisor skills.
• Excellent communication skills, both written and oral.
• Extensive hands‑on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including:

• 12kV switch gear
• 480/277 and 208/120V electrical generation and distribution systems
• Diesel‑powered AC generator plants up to 2MW
• Static UPS systems
• Multi‑string flooded cell batteries and monitoring systems
• Static switches
• PLC and relay logic controls
• Power monitoring systems
• Data centre power distribution and management systems
• VFD drives
• Large centrifugal chillers
• Cooling towers
• Water treatment systems
• HVAC equipment
• Computer Room AC Units (CRACs)
• Kyoto Cooling Units (where applicable)
• Operating Building Management and Industrial PLC Control Systems
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems, Fuel/Oil day tanks and Fuel/Oil storage tanks
• Knowledge of NFPA 25, sprinkler and dry‑stand pipe systems, including emergency fire pump where applicable
• Chilled/condenser water pump
• Well/Vault or sump pumps
• Domestic water systems, including back‑flow prevention devices

• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project).
• Ability to train the electrical and mechanical teams on the systems and the procedures.
• Ability to conduct power & fire system capacity, safety and code compliance assessments.
• Ability to operate in and promote a rigorous process‑driven, team environment.
• Ability…