Customer Service Representative

Title:

Warranty Service Technician (Customer Service)

Location:

Phoenix, AZ

Employment Type:

Full-Time / Permanent / Onsite

Mattamy Homes is the largest privately owned home builder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In the U.S., Mattamy is represented in 11 markets – Charlotte, Dallas, Jacksonville, Naples, Orlando, Phoenix, Raleigh, Sarasota, Southeast Florida, Tampa and Tucson.

• Perform new homeowner orientations and customer service
• Develop a constructive and helpful working relationship with homeowner
• 30 day and 11-month walk-throughs with Homeowners and work order follow up
• Schedule and work with vendors and sub-contractors to complete warranty service work
• Additional responsibilities to be discussed

• Prior experience in customer service/contractor management
• Strong customer service skills in dealing with homeowners
• Must have strong written and verbal communication skills
• Ability to work at locations across the division
• Must have a valid driver’s license and personal transportation
• High level of physical effort in walking, climbing, lifting, sweeping, plus manual dexterity
• Work normally requires moderate to high level of visual effort in operating machinery, using various power tools, hand tools and equipment
• Proficient in Microsoft Outlook, Excel and Word.
• Should have knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting
• Knowledge of various tools and equipment

• Minimum of 2 yrs. experience in residential/commercial construction customer service or warranty or hands on light repair work
• Bachelor’s degree, Construction or related program preferred
• Build Pro scheduling software experience preferred

• 3 weeks of company paid vacation + 1 week of company paid time off + 1 week of sick time
• Health, Dental and Vision Insurance
• Life Insurance and Short/Long Term Disability
• Flex Spending, 401K with Company Matching and Tuition Reimbursement
• Entertainment Discounts, Employee Home Ownership Program and Company-wide Volunteer Program

Mattamy’s mission:
To provide the best homeowner experience. Mattamy’s core values:
Teamwork, Commitment, Community, Sustainability.

• Best Places to Work in Charlotte for 2025, 2024, 2023, 2022, 2020, 2018 & 2017
• Best Places to Work in Jacksonville for 2023, 2022, 2016 & 2015
• Best Places to Work in Orlando for 2025, 2024, 2023, 2022, 2021, 2018, 2016 & 2013
• Best Places to Work in Phoenix for 2025, 2024, 2023, 2022 & 2021
• Best Places to Work in Raleigh for 2025, 2024, 2023, 2022 & 2021
• Best Places to Work in Southeast, FL for 2025, 2024, 2023
• Best Places to Work in Tampa Bay for 2025, 2024, 2023, 2022, 2021, 2020 & 2019

We’re an internationally recognized, privately owned home builder full of ambitious, talented and hardworking team members. Together we’re making dreams come true with homes and communities designed for the way people live today, and that’s a great feeling. Our future is secured through strategic investments in land and communities, in both current and new markets, which offers ongoing learning, growth and opportunity for all of us.

Redefining how we build with smarter technology and a deep commitment to sustainability is exciting and rewarding. Here, you will gain valuable experience through challenging and interesting projects. Recognized as an employer of choice, Mattamy ensures you will enjoy great benefits and an award‑winning culture, because we take care of our own. On our team, we all have a role to play in building for the future.

Mattamy Homes is an equal employment opportunity employer and does not discriminate on the basis of age, race, color, citizenship, religion, sex, national origin, disability or with respect to any other status protected under federal, state, and local laws or ordinances. Equal access to programs, services, and employment is available to all persons. Qualified applicants will be contacted directly by the Talent Acquisition team.