SLOT MANAGER

Summary

Under the direct supervision of the Slot Assistant Director, the Slot Manager is responsible for the day-to‑day slot operations on an assigned shift. Responsible for supervising, managing, and monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental, Talking Stick Resort/Casino Arizona, Community Regulatory Agency (CRA), Arizona Department of Gaming (ADOG) policies, procedures, and directives, protecting all the Organization’s assets.

Develop and mentors team members. Provides motivation and promotes positive morale among casino staff. Interacts with all department managers to produce the best possible service for the casino’s guests. Adheres to and champions our core values, mission, and vision always. Provides information and support concerning events, promotions, and other property information daily to the slot team. Other duties as assigned.

Job Title:

Slot Manager (varied shifts)

Department:
Slots

Reports To:

Slot Assistant Director

Under the direct supervision of the Slot Assistant Director, the Slot Manager is responsible for the day-to‑day slot operations on an assigned shift. Responsible for supervising, managing, and monitoring the overall slot area including all slot department team members for efficiency, guest service, adherence to all departmental, Talking Stick Resort/Casino Arizona, Community Regulatory Agency (CRA), Arizona Department of Gaming (ADOG) policies, procedures, and directives, protecting all the Organization’s assets.

Develop and mentors team members. Provides motivation and promotes positive morale among casino staff. Interacts with all department managers to produce the best possible service for the casino’s guests. Adheres to and champions our core values, mission, and vision always. Provides information and support concerning events, promotions, and other property information daily to the slot team. Other duties as assigned.

Directly supervise activities of the Slot Supervisors, Slot Keys, and Technician I, II, III (as needed). Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training new employees; continued training and education for slot team members, planning, assigning, and directing work; appraising performance; providing corrective action as needed; addressing complaints and resolving concerns. Recognizing positive employee performance, submitting for Catch a Star, Safety awards, Employee of the Month, etc.

The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.

• Program Awareness and Communication:
  Maintain up-to‑date knowledge of the Pathways to Success programs. Ensure all ECMs are informed about relevant opportunities.
• Mentorship and
  
  Coaching:
  
  Actively mentor ECMs, offering guidance on career pathways and facilitating connections to additional coaching resources as needed.
• Resource Allocation:
  Allocate time and budget to support ECMs’ participation in developmental activities, such as courses, certifications, or conferences.
• Development Planning:
  Collaborate with ECMs to create and regularly review individual development plans, setting measurable goals and tracking progress.
• Barrier Removal:
  Identify and address obstacles that may hinder ECMs’ career growth, advocating for their needs within the organization.

Other duties may be assigned.

• Promotes positive guest relations, greets guests, and creates a friendly atmosphere.
• Actively…