Loan Servicing Specialist Level I

The Loan Servicing Back Office Specialist supports the administration of unsecured loan accounts by ensuring accurate processing, compliance, and documentation throughout the loan lifecycle. This role maintains data integrity, processes payments, account updates, and supports servicing requests in alignment with company policies. The specialist plays a key role in operational efficiency, risk mitigation, and audit readiness while enabling customer‑facing teams to focus on borrower engagement.

• Maintain and submit timely and accurate customer credit reports to major credit bureaus (Experian, Trans Union, Equifax).
• Review and enter detailed payment information into our systems of record.
• Gather documentation, review information, and accurately enter it into the system of record.
• Respond to internal email correspondence promptly and professionally.
• Process payment change requests in the system.
• Efficiently execute daily assignment tasks.
• Skillfully handle intricate tasks, including skip‑a‑pay requests, payment deferrals, autopay, wires, physical checks, and adjustments to payment dates.
• Ensure meticulous compliance with SCRA regulations, maintaining account accuracy.
• Meet all deadlines for project completion.
• Perform additional projects and tasks as assigned by management.

• Knowledge of loan servicing operations (unsecured lending preferred).
• Ability to manage multiple tasks in a deadline‑driven environment.
• Strong attention to detail and organizational skills.

• High School Diploma or equivalent.
• 2+ years of experience in an equivalent field.
• Knowledge of E‑Oscar is a plus.

This role is open to US remote candidates and pays $20.00 – $23.00 an hour, dependent on experience. This role is open to candidates who do not require visa sponsorship.