Account Services Specialist

Job Description

Beacon Pointe is currently seeking an exceptional individual to join our Central Support team as a dedicated resource with a specialized focus on deceased client account resolution. This position will reside in our Scottsdale, AZ office. The successful candidate will join a highly talented team of professionals that provide service to the investment management and financial planning needs of high-net-worth individuals, families and institutions.

The successful candidate will have a demonstrated track record of both educational and professional achievement; with a commitment and passion for delivering exceptional service to the firm’s clients and associates.

• Serve as the primary coordinator for deceased client account handling, ensuring timely and accurate processing across custodians and internal advisory teams.
• Facilitate the end‑to‑end workflow for deceased client notifications, required documentation, asset movement, beneficiary transitions, and account updates.
• Communicate with custodians (e.g., Schwab, Fidelity, Pershing, SEI, Raymond James) to submit, monitor, and resolve all deceased‑related requests, including account restrictions, retitling, and distribution processing.
• Partner with advisory teams to gather necessary information, guide them through required steps, and provide clear updates on custodial status and next actions.
• Perform rigorous quality control on all deceased‑related paperwork, ensuring accuracy, regulatory alignment, and consistency with firm procedures.
• Track and document all custodian alerts, outstanding items, and workflow stages within CRM and reporting systems; proactively follow up to drive completion.
• Contribute to ongoing enhancements of firm policies, procedures, and process documentation relating to deceased client handling.
• Collaborate with operations leadership on initiatives aimed at improving efficiency, consistency, and the client experience during deceased‑related transitions.

• Undergraduate degree required (Bachelor’s degree in Finance, Business or Economics preferred)
• 5+ years of relevant experience; preferably with a Registered Investment Advisor (RIA), investment management firm or broker/dealer
• Excellent interpersonal and verbal/written skills
• Strong commitment to detail with excellent organization and prioritization skills
• Self‑starter with a proven ability to work in a fast‑paced, evolving work environment
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Office 365, etc.)
• Knowledge of Salesforce CRM and Tamarac preferred
• Experience with Charles Schwab, Fidelity, SEI, Pershing and/or Raymond James institutional platforms and paperwork preferred