Mortgage Loan Officer Assistant

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is searching for a licensed production associate to provide exceptional customer service and support mortgage processes.

• Provide a warm welcome to Realtors and Clients.
• Monitor and manage workflow to ensure timely closings.
• Maintain product knowledge and stay up-to-date on market conditions.
• Comply with all applicable laws and regulations related to mortgage lending.
• Set up loan files and pre-qualification, review borrower income and asset documentation for completeness and accuracy.
• Communicate with borrowers, processors, operations staff, title companies, Realtors, etc., to expedite the mortgage process.
• Request and follow up on required documentation from clients.
• Disclose and submit loans to the Operations Department with attention to detail.
• Perform basic income calculations, run AUS and set up loan scenarios in Mortgage Coach.
• Provide extraordinary customer service to internal and external customers.
• Meet goals regarding time frames and ensure on-time closings.
• Work within a database.
• Plan and schedule lunch-ins, meetings, etc.
• Market, service, and promote the company’s loan products; make outbound calls to past clients to check in.

• Excellent customer service skills.
• Strong written and verbal communication skills.
• Strong computer and technology-related skills.
• Extremely organized.
• Computer savvy and quick to learn new systems.
• DU is a plus.
• Ability to follow up with multiple prospects daily.
• Strong organizational, problem‑solving, and analytical skills.
• CRM/Salesforce experience and knowledge of working within a database are a plus.
• Professional demeanor.
• Self‑motivated.
• NMLS license is preferred.

Competitive salary, full benefits package, and potential performance-based bonus dependent upon position/department.