Recovery Analyst

Company Details

As an elite Excess and Surplus Lines market, Nautilus Insurance Group offers commercial property and casualty insurance solutions to appointed wholesale surplus lines producers countrywide. We have specialized in providing these solutions for more than 35 years.

We have more flexible policy terms and premium rates on a non-admitted basis. Our focus is small to medium Property and Casualty risks on both an admitted and a non-admitted basis.

Our offerings are distributed through partnerships with appointed wholesale surplus lines producers. Our relationships are defined by mutual success, speed to market, customer‑centric focus and an expanded appetite.

Coverage placed by Nautilus Insurance Group is provided by Nautilus Insurance Company and Great Divide Insurance Company, both W. R. Berkley Corporation members with A.M. Best (Superior) A+ XV ratings.

Benefit Highlights
:

• Paid Parental Leave! At Nautilus, we offer Childbirth Recovery Leave as well as Primary Caregiver Leave, for up to a maximum of 12 weeks of paid leave.
• Nautilus offers Medical, Dental, and Vision coverage options, along with Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) choices
• We help our employees feel secure by providing a 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance options.
• One of our core values is “Committed to Serve” and these aren’t idle words. We provide every employee one paid day off per year to volunteer at a local charity. That’s serving with a smile!
• We take risk management excellence and your professional growth seriously by offering Tuition Assistance and Industry‑Related Education and Exam programs.
• Employees are eligible for special cell phone service discounts with Verizon and AT&T. We participate in the Plum Benefits program offering employees cost‑free access to thousands of exclusive travel and entertainment discounts.
• Flexible work arrangements
• On‑site newly renovated fitness center – free to use for employees. Yoga and other classes available for a nominal fee.

Nautilus Insurance Group is seeking a Premium Recovery Analyst to join our team in our Scottsdale, AZ headquarters.

This role is located in our Scottsdale AZ on a hybrid schedule – four days in the office, one day remote.

The Premium Recovery Analyst's primary responsibility is to work directly with the insureds to recover outstanding Premium Audit and Deductible balances in a customer service focused environment.

Additional responsibilities include:

• Support the overall management of Nautilus Premium Audit billing inventory, including ensuring all bills are received by agents, coordinating payment arrangements, tracking agent collection activities to ensure all deadlines are met as well as reviewing files for external collection
• Establishes and maintains a professional relationship when contacting insureds and/or general agents for payment resolution; all calls/email to be performed in a polite, professional and courteous manner
• Drive collection of delinquent premium audit and deductible balances while demonstrating a high level of judgment in collecting; balance the need to collect while fostering a strong customer relationship
• Effectively handle high volume of inbound and outbound insured and agent calls
• Partner with insureds and agents to establish payment arrangements to rectify past‑due A/R balances.
• Investigate and resolve complex billing issues with payments, cash application, reconciliations and system‑related issues through collaboration with cross‑functional teams
• Effectively use problem‑solving skills to address and resolve insured premium audit disputes
• Prepare, assign and reconcile audit and deductible files turned over to an outside collection agency
• Perform full‑cycle agency account billing, including but not limited to reconciling & allocating cash receipts, processing agent payments, and answering AR inquiries
• Create and monitor monthly reports to present to management
• Interact with team‑members to encourage and foster a positive work environment

• High School diploma or GED equivalent required. 2 years insurance‑related experience or…