Collections Specialist

Job Title:Collections Specialist
Job :89325
Location:Scottsdale, Arizona

• Execute a high volume of daily inbound and outbound calls and emails to efficiently resolve delinquent balances and secure payments.
• Maintain high accuracy and speed while navigating multiple account queues to meet daily and weekly productivity goals.
• Ability to professionally communicate with and handle the concerns of high-value accounts by thoroughly reviewing the account and collaborating with the appropriate internal departments to resolve.
• Perform account analysis and take a proactive approach to accounts that present a potential risk and bring that to the attention of management, with a proposed solution, to mitigate risks.
• Work with supervisors to prioritize process improvements and to keep collectors abreast of development and changes related to their daily function.
• Review and respond to customer inquiries in multiple queues.

• Minimum of High School Diploma or equivalent.
• 3+ years’ experience in Business/Corporate Collections.
• Proficient in Microsoft 365 and Google Workspace applications:
  Including Gmail, GDrive, MS Excel/Google Sheets, and MS Word/Google Docs.
• Resourcefulness, ability to proactively identify opportunities for improvement, and ability to leverage available resources efficiently to overcome challenges and achieve goals.
• Knowledge of Billing and Collections procedures.
• Excellent time management skills with acute attention to detail.
• Strong interpersonal skills and willingness to adapt to rapid change