IA Processing Specialist

Responsibilities

• Process billing-related requests for Investment Advisory accounts, including fee calculations, adjustments, and reconciliations
• Execute tasks accurately and within established service level agreements (SLAs)
• Review account data to ensure billing accuracy and identify discrepancies
• Follow defined procedures and workflows to complete routine processing activities
• Maintain detailed records of completed work within systems and ticketing tools
• Partner with IA Support, Operations, and Accounting to resolve standard processing issues
• Escalate complex or non-routine issues to senior team members as needed
• Communicate professionally with internal stakeholders regarding request status or clarification
• Prioritize and organize multiple tasks in a high-volume processing environment
• Support quality control efforts by adhering to policies, procedures, and compliance standards
• Contribute to process improvement initiatives by identifying inefficiencies or errors
• Continuously learn systems, products, and processes related to advisory billing

• High School Diploma or GED required
• 0–1 year of experience in financial services, operations, billing, accounting, or a related field; internships or coursework acceptable
• Strong attention to detail with the ability to perform repetitive, process-driven tasks accurately
• Basic understanding of accounting or billing concepts preferred
• Ability to follow documented procedures and work within structured workflows
• Strong organizational and time management skills
• Ability to work independently in a production-based environment
• Effective written and verbal communication skills for internal collaboration
• Basic proficiency in Microsoft Office (Excel, Word, Outlook)
• Ability to learn and navigate systems such as Wealth Management Platform (WMP), NetX
  360, or similar tools
• Problem-solving mindset with the ability to identify errors and escalating when necessary
• Applicants must be located at one of the listed hubs and willing to work a minimum of 4 days weekly in the office
• Bachelor’s degree in business, Finance, or related field is preferred
• 1+ years of investment advisory support experience preferred
• Completion of the FINRA SIE exam preferred
• FINRA Series 7 preferred
• Experience with Envestnet / Wealth Management Platform preferred

Demonstrates strong attention to detail and organizational skills in processing billing-related requests for Investment Advisory accounts. Proficient in following documented procedures and utilizing systems like Wealth Management Platform (WMP) to ensure billing accuracy and compliance.

• Billing Accuracy
• Attention To Detail
• Microsoft Office Proficiency
• Problem-Solving Mindset
• Investment Advisory Support Experience

• Billing Concepts
• Accounting Concepts
• Data Reconciliation
• Fee Calculations
• Process Improvement

• Organizational Skills
• Time Management
• Effective Communication

• FINRA SIE Exam
• FINRA Series 7

• Financial Services
• Operations
• Investment Advisory
• Compliance Standards

• Wealth Management Platform (WMP)
• NetX
  360
• Ticketing Tools