Hotel Operations Manager

Join the Team at The McCormick Scottsdale

At The McCormick Scottsdale
, hospitality is relaxed, scenic, and guest-focused. Every experience is designed to help guests unwind, connect, and enjoy the best of Scottsdale in a welcoming resort-style setting.

Set along the shores of Camelback Lake with views of the surrounding mountains,
The McCormick Scottsdale offers a laid-back resort experience in one of Arizona's most sought-after destinations.

Conveniently located near premier golf courses, shopping, dining, and outdoor recreation, the hotel welcomes both leisure and business travelers looking for comfort, convenience, and a touch of Scottsdale charm. With inviting amenities and a scenic setting, The McCormick creates an experience that feels both relaxing and memorable.

As part of Millennium Hotels & Resorts
, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

• Passion for Hospitality
  - Delivering meaningful and memorable guest experiences
• Entrepreneurial Spirit
  - Taking ownership and acting with agility
• Innovation
  - Continuously improving how we operate and serve
• Progressive & Solutions-Oriented
  - Staying adaptable and focused on results

You will lead day-to-day operations, support team performance, and ensure service standards are consistently delivered. You'll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

• Drive performance through strategic planning and execution
• Lead with an entrepreneurial mindset, taking ownership of outcomes
• Build and sustain a high-performing, engaged team culture

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

• Coach, develop, and inspire employees
• Provide feedback, direction, and recognition
• Foster engagement and continuous growth

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

• Proven leadership experience in hospitality or related industry
• Ability to drive performance, accountability, and team engagement
• Strong decision-making and problem-solving capabilities
• Experience managing operations, budgets, or departmental goals
• Demonstrated ability to lead through change and innovation

• Respond to social media postings in a timely manner and use positive responses and empathy when responding to guest complaints.
• Assists in arranging and ensuring that special requests or special needs items for our guests are in place prior to their arrival
• Escorts VIPs in the Hotel, as requested by Sales staff or the General Manager
• Openly engage in dialogue with service-oriented departments and staff to develop strategies aligned with our branding for improved and measurable results.
• Accumulate basic knowledge about the hotel's amenities, rates and packages, meeting & event space and F&B facilities. Shows rooms, conduct site visit tours, as needed.
• Develop a strong understanding and acumen for the…