Technical Support Engineer

Join to apply for the Technical Support Engineer I role at Transact Campus

Transact is the leader in innovative payment, mobile credential, and commerce solutions for a connected campus. Our mission is to create compelling technology that uniquely simplifies campus operations and makes a meaningful difference in students’ lives. With a highly configurable, mobile-centric campus technology ecosystem, we partner with over 1,750 higher education institutions to simplify the student experience across the full spectrum of student life.

To learn more about our products, please visit our website located here:
Transact | One Connected Experience ()

We are currently searching for qualified candidates for Technical Support Engineer. Please see the details for the position below.

Title: Technical Support Engineer I

Location: Remote within the US

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You ll diagnose complex technical issues, provide comprehensive solutions, and ensure our customers achieve maximum value from their Transact+CBORD technology investments. This role combines deep technical expertise with strong customer relationship skills to deliver exceptional support experiences.

• Troubleshooting software and hardware issues
• Collaborating with internal teams to resolve escalated cases
• Documenting solutions for knowledge sharing
• Contributing to process improvements that enhance our overall support delivery

You ll work across our diverse product portfolio to become a trusted technical advisor to customers in mission-critical environments.

Who you’ll work with: You ll collaborate closely with your Support Manager and fellow Technical Support Engineers within your specialized team (Healthcare, Higher Education, Payments, or Food Services). You ll regularly interact with Customer Engineers, Technical Success Engineers, and Technical Account Managers to ensure seamless customer experiences. Cross-functionally, you ll work with Product Management, Engineering, and Quality Assurance teams to escalate complex issues and contribute to product improvements.

You ll interface directly with customers ranging from IT administrators and system integrators to end-users in hospitals, universities, and corporate campuses, requiring excellent communication skills across diverse technical backgrounds.

What you bring to the table:

• Practical experience in Information Technology, Engineering, or related technical field
• 2-4 years of technical support or software troubleshooting experience
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Experience with SQL databases and basic query writing
• Familiarity with Windows and/or Linux server environments
• Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
• Customer service orientation with patience and empathy
• Ability to work independently and manage multiple cases simultaneously
• Willingness to learn new technologies and adapt to changing environments

• Bachelor s degree in Computer Science or related field of study
• Experience in healthcare, higher education, or financial services technology
• Knowledge of payment processing systems and PCI compliance
• Familiarity with campus card/ or access control technologies
• Experience with enterprise software integrations and APIs
• Understanding of network fundamentals (TCP/IP, DNS, firewalls)
• Experience with ticketing systems and customer support tools
• Previous experience in mission-critical environments

• Experience with Transact IDX platform and CBORD credential management systems
• Deep knowledge of door access control, security integration, and emergency lockdown systems
• Expertise in mobile credential technology, NFC implementation, and biometric systems
• Understanding of identity management workflows, provisioning, and integration with campus systems
• Knowledge of campus security protocols and access control compliance…