Support Engineer - Blue Yonder TMS​/Transportation Management

Position: Support Engineer 2 - Blue Yonder TMS/Transportation Management
** Scope:
*** Deliver flawless application support to Blue Yonder customers by resolving complex solution issues.
* Drive resolution of escalated and complex solution issues in collaboration with multiple Blue Yonder and customer stakeholders.
* Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain.
* Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption, and adoption of the service.
** Our current technical environment:
*** Demonstrates strong technical expertise as required to support concerned solution, for e.g.,    - DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and im proving queries, procedures etc.
- Troubleshooting Application issues
* Demonstrates strong expertise in contemporary SaaS technical toolsets like App Dynamics, Splunk etc.:
- to monitor application health and to investigate application issues.
- to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues
*
* What you’ll do:

**** What we are looking for:
*** Bachelor’s degree (STEM preferred) and minimum 4 to 6 years.
* Strong DBMS (ex: SQL, Oracle) skill set with atleast 4 years hands on.
* Good Communication and Strong Analytical Skills
* Person with prior support experience with fair knowledge on handling issues within SLA’s
* Preferably Blue Yonder TMS knowledge, else basic Supply Chain domain experience
* Person who can communicate flawless with Customer and other stakeholders.
* Possess Strong Techno-Functional Expertise
* Tech Savvy able to adapt to any technology faster.
* Experience with varied tools such as AppD & Splunk, SNOW
* Good Team Player.
** Our Values
** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
* Delivers excellent customer experience by
* Understanding customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS
* Reviewing the product source code or design document as necessary
* Owning and resolve all cases for global customers, adhering to defined SLA’s
* Documenting learnings and create knowledge articles for repeated cases
* Replicating and maintain customer environments
* Maintaining knowledge of customer solution and customization
* Demonstrating sense of urgency and swiftness with all customer interactions
* Acting as Techno-functional POC for all cases and ensure timely triage and assignment
* Utilizing instant messenger and other tools to collaborate globally
* Working in shifts and being flexible with the timings
* Meeting organization and team level goals
* Improving Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until case closure
* Identifying areas of improvement and scope of automation on routine tasks or activities
* Helping in meeting team level goals and be a team player
#J-18808-Ljbffr