Implementation Analyst, Enterprise

At Axon, we’re on a mission to Protect Life. We pursue society’s critical safety and justice issues with our ecosystem of devices and cloud software, and we value candor, care, and diverse perspectives from customers, communities, and each other.

Life at Axon is fast-paced, challenging and meaningful. You’ll take ownership and drive real change, growing as you work toward a mission that matters at a company where you matter.

Join Axon’s Enterprise Professional Services team to help large, complex organizations unlock the full value of Axon’s technology ecosystem. In this role, you will support Enterprise customers across multiple Axon products, including Fusus, addressing meaningful operational challenges through scalable, integrated software solutions.

As a Business Analyst, you will partner with Enterprise customers to understand their needs, translate those needs into clear requirements, and support successful implementations across multiple platforms. You will operate effectively in complex environments, take ownership of your work, and collaborate with customers and internal teams to drive adoption, efficiency, and measurable outcomes. This role is well suited for someone motivated by impact, who works well under pressure, and values teamwork and accountability.

Location: Based out of one of Axon’s US hub sites (Atlanta, Boston, Denver, Scottsdale, Seattle, or Sterling metro areas). This role follows a hybrid schedule with onsite collaboration Tuesday through Friday and remote flexibility on Mondays, unless an approved accommodation is in place.

Travel: Up to 20%
Reports To: Manager, Professional Services

• Serve as a core member of the Professional Services team supporting Enterprise customer implementations across Fusus and additional Axon products.
• Lead discovery sessions with Enterprise customers to understand business processes, operational goals, and system considerations across multiple stakeholders.
• Translate customer needs into clear, structured business artifacts, including functional requirements, user stories, workflows, and process documentation.
• Partner with Project Managers, Solution Architects, and Product teams to support the design and delivery of multi-product solutions.
• Work with customers to configure Axon software solutions in alignment with business objectives and organizational needs.
• Evaluate solution options and trade-offs, providing practical input that supports sustainable and scalable outcomes.
• Design, execute, and document User Acceptance Testing to validate solutions against defined Enterprise use cases.
• Develop and deliver training materials and enablement sessions to support customer adoption and long-term success.
• Build trusted working relationships with Enterprise customers while collaborating cross-functionally within Axon to ensure alignment, transparency, and progress.

• Enterprise Environment
  
  Experience:
  
  Experience supporting large, complex organizations with multiple stakeholders and interconnected workflows.
• Ownership and Follow-Through: Demonstrated ability to take responsibility for deliverables, navigate challenges, and see work through to completion.
• Composure and Professionalism: Ability to remain calm, constructive, and effective when working through ambiguity, customer feedback, or change.
• Business Analysis
  
  Skills:
  
  Experience with discovery, requirements gathering, and translating business needs into actionable documentation.
• Technical
  
  Collaboration:
  
  Comfortable working in software-driven environments and partnering with technical teams to understand constraints and solution options.
• Clear Communication: Strong written and verbal communication skills, with the ability to explain complex concepts to both technical and non-technical audiences.
• Collaborative Mindset: Experience working cross-functionally with Product, Engineering, Sales, and Services teams.
• Analytical Thinking: Ability to learn quickly, connect details across systems and workflows, and ask thoughtful questions.
• Mission Alignment: Genuine interest in Axon’s mission and a desire to help customers achieve meaningful, real-world impact through technology.